about the company
This is a billion dollar European based luxury goods company with over 100 years of history. They have a strong global presence and are known to provide unparalleled craftsmanship, unique design and innovative piece to their consumers. Armed with a great talent strategy and people culture, this organization offers the best of both worlds
about the job
Reporting to the General Manager.
Managing a team of Customer Service Executive and Technicians.
- Manage day-to-day operation of customer service and technical team
- Customer experience and satisfaction level, service delivery level
- Team management
skills and experience required
- Tertiary education
- Minimum 5 years of store operation, after-sales service in the retail industry
- Demonstrated capability of managing a team
- Strong communication, problem-solving skills