application level 1 support engineer - java & pega in Selangor

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job details

job category
Information Technology
job type
reference number
cristina salas, randstad
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job description

About the Company

We are partnering with one of the biggest Insurance company who provides investment management and financial services globally

About the role:

  • Manage Support and Maintenance vendors to ensure smooth running of day-to-day operational activities.


  • Minimum of 5 years experience in IT area, preferably with operations experience, in an insurance or financial services field and have a strong operational background on distributed / client server systems.
  • Accountable to manage vendors to ensure smooth running of Systems and day-to-day operational activities.

  • Accountable to meet the key Production SLA’s and KPIs, including managing the quality of work and productivity efficiency of outsourced IT Service Providers.

  • Lead and/or participate with relevant AsiaIT Projects to ensure project performance meets the scorecards / success criteria of projects
  • Communicate to the business on production problems to ensure timely resolution and high business satisfaction
  • Lead and coordinate timely incident resolution in order to ensure the smooth running of AsiaIT Distributed Systems
  • Coordinate resolution in critical cross application system problems and keep affected entities and business units informed in order to ensure production operations runs smoothly
  • Prepare and communicate incident reports and updates and resolution action plan for Priority 1-2 incidents to senior management in a timely manner.


  • Application and Technical IT background
  • Knowledge/Certified of ITIL Service Management Framework
  • Experience in people management, resources management and vendor management skills
  • Intermediate inter-personal skills, verbal and written English communication and presentation skills
  • Solid system development experience, preferably in mid-range platforms with collaboration with other technology domains

Culture & Benefits

Our Client offers exclusive salary package with company hospitality. You will also have access to company performance bonus and perks and discounts. As a large organisation there is plenty of career opportunities.

How to apply

Click apply to submit your application or contact Cristina Salas on +603 2036 7578 for a confidential discussion


Java AND Pega AND Application AND support