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application support analyst (mysql).

job details

summary

    job details

    about the company

    Working at Randstad is unlike working at any organisation. Because at Randstad we put people at the heart
    of everything we do; this goes for our clients, our candidates, our employees and society. By combining our
    passion for people with the power of today’s technologies, we support people and organisations in realising
    their true potential. We call this Human Forward.

    about the job

    As an Application Support Analyst you will act as the Single Point of Contact (SPOC) and systems specialist
    supporting the CRM/ATS system , payroll, accounts payable and broader shared services teams who interact
    with the payroll and billing system on a day to day basis.

    The role is the key point of contact between business users and the software engineering team and in this
    capacity you will identify opportunities for system and process improvements and work with the business and
    software team to implement approved changes.

    Your goal will be to maintain and improve user satisfaction, by maintaining open communication and ensuring
    timely and professional response to queries and incidents relating to the payroll and billing systems.

    qualifications

    Experience with providing support to business users and interacting with IT technical staff.
    ● Experience with relational database management systems, including the ability to compose SQL
    scripts.
    ● Experience with web applications.
    ● Ability to understand data flows through various business applications is critical.
    ● Reporting Services Report Writing
    ● Payroll and Billing Rule Configuration
    ● Understanding of payroll and billing processing requirements. Accounting would be beneficial
    ● Provide advice to business units with regard to process improvements and⁄or capabilities of systems
    for new enhancements and releases.
    ● Inspection and testing of developed enhancements
    ● Help prioritize items in the payroll and billing system enhancement backlog according to business value




    Interested candidates can click on the appropriate link for CV submission. Alternatively, you could email Juliet.chui@randstad.com.my for a confidential discussion.

    about the company

    Working at Randstad is unlike working at any organisation. Because at Randstad we put people at the heart
    of everything we do; this goes for our clients, our candidates, our employees and society. By combining our
    passion for people with the power of today’s technologies, we support people and organisations in realising
    their true potential. We call this Human Forward.

    about the job

    As an Application Support Analyst you will act as the Single Point of Contact (SPOC) and systems specialist
    supporting the CRM/ATS system , payroll, accounts payable and broader shared services teams who interact
    with the payroll and billing system on a day to day basis.

    The role is the key point of contact between business users and the software engineering team and in this
    capacity you will identify opportunities for system and process improvements and work with the business and
    software team to implement approved changes.

    Your goal will be to maintain and improve user satisfaction, by maintaining open communication and ensuring
    timely and professional response to queries and incidents relating to the payroll and billing systems.

    qualifications

    Experience with providing support to business users and interacting with IT technical staff.
    ● Experience with relational database management systems, including the ability to compose SQL
    scripts.
    ● Experience with web applications.
    ● Ability to understand data flows through various business applications is critical.
    ● Reporting Services Report Writing
    ● Payroll and Billing Rule Configuration
    ● Understanding of payroll and billing processing requirements. Accounting would be beneficial
    ● Provide advice to business units with regard to process improvements and⁄or capabilities of systems
    for new enhancements and releases.
    ● Inspection and testing of developed enhancements
    ● Help prioritize items in the payroll and billing system enhancement backlog according to business value




    Interested candidates can click on the appropriate link for CV submission. Alternatively, you could email Juliet.chui@randstad.com.my for a confidential discussion.