application support engineer (as400) in Puchong

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job details

puchong, selangor
job category
Information Technology
job type
RM 6,000 - RM 10,000 per month
reference number
melissa lai, randstad
+603 - 2036 7573
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job description

About the Company
We are partnering with one of the biggest IT shared service company who provides investment management and financial services globally

About the role:
Manage Support and Maintenance vendors to ensure smooth running of day-to-day operational activities.

Operational Services

  • Perform the AS400 Application support services for day to day IT operations.
  • The list of application services activities are as follows:
    • Application Standard File Patching/data extraction with low risks and well-defined steps
    • Simple user enquiry on AS400 applications based on FAQs
    • Simple AS400 ticket resolution based on KEDB
    • AS400 user access management and password reset
    • AS400 application monitoring and housekeeping
    • AS400 system heath check, housekeeping, license tracking and IPLs
    • Batch failures L1 resolution and follow-ups
  • Monitor and track all aspects of application maintenance & operations and meeting or exceeding established SLA’s and KPI’s
  • Execute continuous improvement for level 1 support activities
  • Analyse, prepare and present progress reporting to ensure customers are informed and the management is updated on production issues.

Collaboration/Relationship Building

  • Collaborate with IT and business teams to ensure meeting customer satisfaction and business needs
  • Provide value-added advice and recommend best-fit solutions to ensure customers satisfaction
  • Meet user expectations to provide day-to-day quality production services
  • Liaise with AS400 vendors to provide quality system support
  • Maintain KEDB based on knowledge transfer from project and resolution from L2/L3 support


  • Degree in Computer Science or related fields
  • Minimum of 4 years of experience in IT solution delivery and service management, preferably in financial or insurance fields
  • System delivery and maintenance experience in AS400, UNIX, Linux and/or Windows platforms with collaboration with other technology domains
  • ITIL Foundations Certification is preferred
  • Strong analytical and problem solving skills and experience
  • A proven track record of developing, implementing and maintaining systems.
  • Working experience in Asia countries, with understandings of the country characteristics, cultures and work style, is an advantage
  • Knowledge of General/Life Insurance products, processes and solutions, is an advantage.

Culture & Benefits
Our Client offers competitive salary with company hospitality. You will also have the pleasure of working in very friendly, close -knit team that experienced no attrition last year. As a large organisation, there are plenty of career opportunities for you to move around.

How to apply
For confidential discussion in regards to this position please contact Melissa on 03-2036 7573 ( or alternatively if you believe you have the relevant skills and experience please apply now


as400, application support, itil, IBM iSeries, AS/400e, eServer iSeries/400