application support engineer (opensource - java) in Puchong

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job details

puchong, selangor
information technology
job type
reference number
melissa lai, randstad
+603 - 2036 7573
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job description

About the Company:
We are partnering with one of the biggest IT shared service company who provides investment management and financial services globally

About the role:
Manage Support and Maintenance vendors to ensure smooth running of day-to-day operational activities.


  • 5 years experience in IT area, preferably with operations experience, in an insurance or financial services field and have a strong operational background on distributed / client server systems.
  • Accountable to manage vendors to ensure smooth running of Systems and day-to-day operational activities.
  • Accountable to meet the key Production SLA’s and KPIs, including managing the quality of work and productivity efficiency of outsourced IT Service Providers.
  • Lead and/or participate with relevant AsiaIT Projects to ensure project performance meets the scorecards / success criteria of projects
  • Communicate to the business on production problems to ensure timely resolution and high business satisfaction
  • Lead and coordinate timely incident resolution in order to ensure the smooth running of AsiaIT Distributed Systems
  • Coordinate resolution in critical cross application system problems and keep affected entities and business units informed in order to ensure production operations runs smoothly
  • Prepare and communicate incident reports and updates and resolution action plan for Priority 1-2 incidents to senior management in a timely manner.


  • Application and Technical IT background
  • Knowledge/Certified of ITIL Service Management Framework
  • Experience in people management, resources management and vendor management skills
  • Intermediate inter-personal skills, verbal and written English communication and presentation skills
  • Solid system development experience, preferably in mid-range platforms with collaboration with other technology domains

Culture & Benefits
Our Client offers competitive salary with company hospitality. You will also have the pleasure of working in very friendly, close -knit team that experienced no attrition last year. As a large organisation, there are plenty of career opportunities for you to move around.

How to apply
For confidential discussion in regards to this position please contact Melissa on 03-2036 7573 ( or alternatively if you believe you have the relevant skills and experience please apply now


Java, pega, application support, itil, informatica, business intelligence, support