application support (junior role) in Kuala Lumpur

posted
contact
dylan long, randstad
job type
permanent
salary
RM 60,000 - RM 84,000 per year

job details

posted
location
kuala lumpur, wilayah persekutuan
specialism
information technology
job type
permanent
working hours
Full-Time
salary
RM 60,000 - RM 84,000 per year
reference number
91M0137384_1567151954
contact
dylan long, randstad

job description

about the company

A renowned start-up, developing Malaysia’s first super fuelling application, bumping up the petrol retail experience, making payment convenient for both users and merchants. Your next employer inspires innovation, rewards risk-taking and celebrates success; they are ambitious, fun and solutions-driven.

job description

  • Possessing specialist knowledge of operating systems, devices, applications and software
  • Providing technical support to teams within the organisation, and to external clients when required
  • Assisting with systems integrations
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues
  • Managing coordination at a local and international level where required
  • Delivering regular and customised training to teams within the business
  • Preparing maintenance plans and upgrading schedules for the organisation’s systems
  • Developing reports for teams across the business

skills & experience required

  • A Bachelors degree
  • Fluent in spoken English
  • At least 1-2 years experience in the software development space
  • Intimate knowledge of an organisation’s computing systems
  • Ability to explain complex ideas to those with limited IT and systems knowledge
  • Exceptional verbal and written communication skills
  • Listening ability and patience
  • Extraordinary customer service and relationship management experience
  • Critical thinking skills

Interested candidate can click on the appropriate link for CV submission. Alternatively, you could contact Dylan at +603-2036 7568 / dylan.long@randstad.com.my for a confidential discussion.

skills

no additional skills required

qualification

Bachelor Degree

educational requirements

Bachelor Degree