capacity management lead in Puchong

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job details

puchong, selangor
information technology
job type
reference number
jerald de guzman sanga, randstad
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job description

About the company

Our client is a technology based BFSI company currently setting up a global share service center in Malaysia that will provide all infrastructure services to their sites across Asia


  • You will be responsible for the management of the capacity management process, as defined in ITIL practices.
  • Responsible for the capacity management policy, process, procedures and compliance
  • Ensure all capacity adjustments are agreed and covered by using the appropriate demand requests singed by the relevant stakeholder.
  • Work with the SME/technical IT domains to ensure monitoring of capacity levels are in place, comparing actual against targets, addressing shortfalls and associated risks.
  • Conduct the capacity review meetings with respective application teams and technical IT domains. Track exceptions and actions, adjust capacity based on trends and forecasts and drive open issues to closure
  • Maintain the capacity related risk register. Present and escalate the risk items to IT management and relevant stakeholders for decision
  • Assess the capacity impact of new service introductions and change requests with the application teams and technical IT domain

Skills & Experience

  • University degree or post graduate degree level
  • 8+ years’ experience specializing in the following disciplines: Windows Server, Active Directory and VMware
  • Strong working experiences in I.T. industry on Capacity, Incident, Change and problem Management would be an added advantage
  • ITIL Service Management Foundation certification
  • Technical knowledge on IT Infrastructure and Software
  • Leadership, organizational and communication skills with the ability to drive different teams and different technical experts to ensure sufficient capacity to meet business objective
  • Excellent command of written and spoken English is a MUST
  • Autonomous, work independently with minimum supervision

Culture & Benefits

  • Competitive Salary
  • Complex project exposure
  • Excellent career growth/ development

How to apply

Click apply to submit your application or contact Jerald on +603 2036 7581 / for a confidential discussion.


capacity management, capacity manager