client services lead.

• Deliver the holistic client experience and client relations strategy that can drive sustainable engagement, recommendations, retention and business growth.
• Deliver global Client Experience initiatives across key client interfaces or channels to ensure quality, consistent and sustainable client experience.
• Build key client relationships to understand the unique needs and industry trends in the crypto and fintech community.
• Establish CS operating rhythm that tracks, reports, and analyses effectiveness of the team in achieving Strategic Objectives, Regional CSM KPIs and monitors client satisfaction/needs.
• Collaborate with Regional Sales & Account Management Leaders to develop and execute retention and growth strategies to achieve ambitious growth goals.
• Leverage data and client sentiment to drive the voice of the client across the Group (commercial ops, sales, marketing) to improve solution offerings and client satisfaction

about the manager/team
Working with global team.

about the requirements

• 6+ years of leadership experience, knowledge of APAC region Fintech and Crypto landscape and a track record of creating a culture of operational excellence and consistency, performance excellence, and delivering against growth goals.
• Seasoned mentor and coach equipped to develop managers and identify talent.
• Proven ability to deliver results through development of key sales and revenue metrics.
• Highly strategic and able to prioritise aligning functional priorities to the company’s commercial objectives.
• Exceptional and effective communication skills.
• Demonstrated knowledge of client success, fintech and crypto markets, and wealth management work flows to shape retention strategies.
• Natural collaborator that can drive client advocacy and influence stakeholders.
• Innovator who utilises data to inform decisions, simplify complex problems, improve the client experience and client life cycle.
• High level of commercial acumen and an understanding of FinTech GTM tactics a benefit.

how to apply
To apply online, please click on the appropriate link. Alternatively, please send your resume to desmond.lee@randstad.com[.]my if you are interested in the job.