collection/recovery officer in Kuala Lumpur

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job details

kuala lumpur, wilayah persekutuan
banking & financial services
job type
reference number
leong kok yuen, randstad
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job description

About our client

Our client is a financial services company wholly owned by a listed company that are also involved in financial services, property development and consumer goods. Our client offers personal loan facilities to the public sectors solely. Our client is expanding their their collection/recovery unit. Our client office is located in Kuala Lumpur

About the responsibilities

  • Responsible for executing collection related activities fixed by the company following the company’s policies and procedures and ensure deliveries meeting requirement as defined in the service level agreement and key performance index for efficiency, effectiveness and quality control
  • Call debtors to remind them of their overdue and structure a repayment schedule if necessary to settle their overdue within the shortest time possible
  • Manage debtors request for waiver, extension, and discrepancies (if any) pertaining to their account and escalate the debtors request to higher authority for approval if necessary subject to policies and procedures.

About the requirements

  • Minimum a diploma in any field
  • At least 2 year of experience in collection/recovery related role with a bank or collection agency
  • Must able to speak/write Malay but other languages are an added advantage.
  • Open to MALAYSIAN only

Interested please send your resume to