collection/recovery officer in Kuala Lumpur

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job details

posted
location
kuala lumpur, wilayah persekutuan
specialism
banking & financial services
job type
permanent
reference number
91M0086453_1527754570
contact
leong kok yuen, randstad
phone
60320366638
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job description

About our client

Our client is a financial services company that offer collection services to most banks in town. They are expanding their operation due to acquisition of new clients, mostly banks.

About the responsibilities

  • Responsible for executing collection related activities fixed by the company following the company’s policies and procedures and ensure deliveries meeting requirement as defined in the service level agreement and key performance index for efficiency, effectiveness and quality control
  • Call debtors to remind them of their overdue and structure a repayment schedule if necessary to settle their overdue within the shortest time possible
  • Manage debtors request for waiver, extension, and discrepancies (if any) pertaining to their account and escalate the debtors request to higher authority for approval if necessary subject to policies and procedures.

About the requirements

  • Minimum a diploma in any field
  • At least 2 year of experience in collection/recovery related role with a bank or collection agency
  • Must able to speak/write Malay but other languages are an added advantage.
  • Open to MALAYSIAN only

Interested please send your resume to kokyuen.l@randstad.com.my