community operations manager in Kuala Lumpur

posted
contact
gayathri balaram, randstad
job type
permanent
salary
RM 96,000 per year

job details

posted
location
kuala lumpur, wilayah persekutuan
specialism
information technology
job type
permanent
working hours
Full-Time
salary
RM 96,000 per year
experience
5 years
reference number
91M0139478_1572832531
contact
gayathri balaram, randstad
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job description

job description
With a new office setup, increasing demand and a promise to providing great support and services to our clients, we are putting in place a new team to further support our online communities. It will be a round-the-clock 24 hours, 7 days a week operation to ensure all time-zones are covered, all questions answered with the most updated information spread across our growing online presence.


about the company
Based in Central America and with its main operation quarters located in Hong Kong, this company that I am representing is an international company specializing in blockchain technology & digital asset development and applications. It was founded in 2014; this company has multiplied over millions of dollars worth of investments from leading tech giants.
What the day to day looks like:


You will be setting up a team and nurturing the members by being a good example among the organization.
• Share company updates and external news in Telegram and relevant social media channels
• Build a loyal community through growth hacking, operations, and user support
• Provide professional and detailed support on company products to users
• Efficient communications and promotion in external telegram groups
• To sum up feedbacks and improvements on product and services

skills and experience required
• degree/diploma educated preferred, ideally in Business Operations, Hospitality, and Linguistic.
• minimum of 5 years of relevant customer service experience, candidates with more experience could be considered for Community Operations Manager.
• experience in crypto community building/management preferred
• excellent English verbal and written communication skills, multi-language skills will be a plus
• maintaining a positive, empathetic and professional attitude toward customers at all times
• familiar with crypto/finance industry, and prefer candidates with related experience
• ability to multi-task, prioritize and manage time effectively
• the work schedule is 24/7, 3 shifts: day, noon and night shifts are included

skills
• Multitask
• Positive Attitude
• Ability to Work Under Pressure
• Attention to Detail
• Patience
• Resolving Conflict
• People-Oriented
• Basic Computer Skills


qualification
no additional qualifications required


educational requirements
Diploma/Bachelor Degree


how to apply
Please click on the link below or contact G - 03 2036 6624, gayathri@randstad.com.my for further details

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma