credit executive.

Role Priorities

• As a Credit Executive, you are responsible for managing the Accounts Receivable function, ensuring timely and accurate preparation of monthly, quarterly, and annual AR reports as required by management and external auditors.
• Oversee payment allocations, ensuring daily allocation tasks are completed accurately and on time, along with preparing any related reports for management and external audits.
• Manage the invoicing process, ensuring all invoices are raised and distributed promptly via the appropriate channels to the intended recipients. Ensure timely and accurate preparation of any additional financial information requested by management or external auditors.

Key Responsibilities

• Respond to phone and email inquiries professionally and promptly, providing an acknowledgment within 48 hours and regular updates until the issue is resolved.
• Gain a thorough understanding of all departmental functions to ensure efficient and accurate responses to all inquiries.
• Collaborate with different divisions within the company, particularly with Opco division heads and the temp payroll team when necessary.
• Regularly contact customers by phone and in writing to secure payments for outstanding invoices, ensuring all accounts under your management are contacted at least once per accounting month.
• Address customer inquiries about service invoices and provide all requested information as needed.
• Ensure all disputed accounts are followed through to resolution to minimize the risk of bad debts.
• Regularly reconcile customer accounts under your management to minimize aged debt and reduce the DSO (Days Sales Outstanding) for both your ledger and the company as a whole. DSO is a key global performance metric.
• Identify problematic clients that could negatively impact debtor days.
• Ensure adherence to payment terms, escalating any discrepancies to your manager for resolution within or outside the payroll system.
• Minimize bad debts through consistent communication and updates, advising management of potential bad debt risks.
• Provide recommendations for writing off bad debts on a monthly basis.
• Provide a provision for bad debts over 182 days at the end of each month.
• Liaise daily with internal staff to resolve client queries, ensuring all inquiries are handled promptly and successfully.
• Prepare a monthly Aged Trial Balance for your clients, reviewing closing balances and ageing brackets. Provide detailed updates for all items outstanding for 85 days or more.
• Prepare and present a monthly AR analysis report or dashboard for management review.
• Participate in monthly or fortnightly reviews of your clients with Division Managers and the Country Director, providing an action plan for each division or country director that must be completed before the next meeting.
• Occasionally participate in database analysis projects, gathering data on current and potential customers, analyzing it, and providing recommendations on how to proceed with them.
• Ensure all payments received are allocated within the same business day.
• Investigate and resolve payment discrepancies.
• Ensure unapplied payments are correctly allocated to the appropriate invoices before the month-end close.
• Ensure credit notes and invoices are cleared before the month-end close.
• Ensure all invoices are generated and distributed within 1-2 business days of the document date.
• Complete any invoice adjustments within 3 business days.
• Maintain a thorough understanding of all departmental functions to provide accurate, efficient, and effective responses to inquiries.

Reporting

• Produce accounts receivable reports as requested by the Country Director, SSC Finance Director, Associate Director, and Division Managers.