customer service (japanese speaker).

about the company
We are in a collaboration with a prominent global leader in the pharmaceutical industry to establish a dedicated Japanese Customer Service team. This initiative aims to provide comprehensive support for the company's operations, with a primary focus on serving the dynamic Japanese market. We are seeking a dedicated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for managing customer inquiries efficiently and professionally.

about the job

• Key responsibilities include answering calls, handling requests, and ensuring high customer satisfaction through predefined answers and available resources.
• Identifying and managing interactions related to adverse events and product quality complaints, adhering to established processes and procedures.
• Recording all interactions accurately in the required database, maintaining compliance with Good Documentation Practices.
• Utilizing computer technology to handle a high volume of inquiries.
• Effective communication with internal and external business partners and stakeholders is crucial.
• Promoting and maintaining operational excellence by sharing effective methods and practices with colleagues, contributing to continuous process improvement
• Staying informed about company's products and material dispatch workflows.

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