about the company ::
Our client is one of the top Asian businesses in Malaysia specialising in the FMCG industry. Currently looking for a Customer Service Manager as part of their recruitment plan in Melaka.
mode of work ::
This role will be based Fully On-Site. Locals or anyone who is able to relocate to Melaka is welcomed to apply.
about the role ::
- You will be tasked with handling and overseeing a team of Customer Service officers.
- You have to coordinate with Customer Service teams to liaise and communicate with the distributors of the business on various day to day activities.
- You have to write reports in regards to daily, weekly and monthly activities as well as reporting on key issues that require attention.
- You are required to communicate well and coordinate with cross functional teams to ensure the resolution of any issues in regards to the business.
about the team ::
You will be reporting to the local Director of the business. You will be managing a team of 20 members in the Customer Service team.
skills and experience ::
- You are great at communication towards both Client facing and Team member facing.
- You possess 5 or more years of experience in Customer Service related positions.
- You are someone who is able to communicate well to all levels of stakeholders.
- You are tech savvy and are someone who is meticulous and organised at work.
- You are good at people management and you are result oriented.
how to apply ::
To apply online, please click on the appropriate link. Alternatively, please send your resume to victor.lau@randstad.com.my (with subject title: Customer Service - FMCG) or call Victor at 012-294 5958 if you are interested in the job.