customer service manager, manufacturing - banting in Kuala Lumpur

posted
contact
gayathri balaram, randstad
job type
permanent
salary
RM 96,000 - RM 144,000 per year

job details

posted
location
kuala lumpur, wilayah persekutuan
specialism
human resources
job type
permanent
working hours
Full-Time
salary
RM 96,000 - RM 144,000 per year
reference number
91M0149583_1602654283
contact
gayathri balaram, randstad
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job description

location

Klang, Banting

about the company
our client is one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services.

about the job

  • Oversee all customer service team.
  • Improve customer service experience, engaged with the customer, and facilitate the
    growth.
  • On-board new employees and train them based on the management
    requirement and skill set.
  • Set a clear mission on KPI in line with management KPI.
  • Interact with customer inquiry or issues and follow problems through to
    resolution.
  • Analyze statistics and compile accurate reports of the customer's account.

requirements

  • Good written & verbal skills in English. Multi-language ability is an advantage like
    Japanese or Mandarin.
  • Able to translate your skills to other employees through training and mentoring.
  • Excellent knowledge of management methods and techniques.
  • Customer service orientation, strong customer-facing & communication skills.

education

  • Bachelor’s degree in Business Administration or equivalent field.
  • Knowledge and experience in SAP system, Microsoft Office, Webex meeting tools, and ISO/TS standards.
  • Minimum of 5 years of working experience is an advantage.


culture & benefits

In return for your skills and contribution, you will be reward with an opportunity to build your career with a prestigious brand. Your efforts will be compensated with a market competitive monthly salary.

how to apply

To apply online, please click on the appropriate link. Alternatively, please contact Gee via email at gayathri@randstad.com.my or call my direct line at 011 -33363185. Kindly note that only shortlisted candidates will be contacted due to the substantial amount of responses we receive.



skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma