customer service manager - manufacturing (rm10k - rm12k) in Klang

kavilnd annamalai, randstad
job type
RM 10,000 - RM 12,000 per month

job details

klang, selangor
job type
working hours
RM 10,000 - RM 12,000 per month
reference number
kavilnd annamalai, randstad
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job description

about the company

Randstad is partnering with a MNC company that is specialized in steel fabrication. The company has been growing in steady phase and looking to expand their customer service team. Hence currently they are looking for a customer service manager.

about the role

The purpose of this role is to lead the team in delivering Customer Service Excellence in the area of order fulfilment for customers as well as value creation to enhance customer’s experience to improve competitive advantage. It includes key account management strategy, all aspects of development and management of an efficient and effective order management process, coordination between Supply Chain Planning, Logistics and other Cross Functions, to deliver exemplary services through innovation and continuous improvement in meeting and beyond customer’s expectations

about your team/manager

You will be managing 3 executive under your wing and will be directly reporting to the CFO. The team compose of energetic and dynamic team member.

about the job

  • Create and management of efficient and effective order management system and process
  • Value creation to customer to enhance customer’s experience through positive feedback from Customer Satisfaction Survey
  • Drive Delivery Performance and Lead time Performance to improve competitive advantage
  • Coordinate cross functionally to deliver goods and services meeting/exceeding customer’s expectation
  • Reinforce best practices and drive continuous improvement in all aspects of customer demand, order management, and overall customer satisfaction
  • Drive innovation in customer service, system, process, and operation
  • Provide leadership and continue to develop team’s capability and competency to build high performance team and sustainability
  • Work accuracy of Customer Service Team to mitigate customer complaint

about the team

you will be managing a team of 4 executive under your wing. You will be directly reporting to the VP- Supply Chain.


  • Candidate must possess at least Degree in any related field
  • Must have working experience in manufacturing industry
  • Strong leadership skill and been in a managerial position for at least 3-4 years

how to apply

To apply online, please click on the appropriate link. Alternatively, please send your resume to (with subject title: Customer Service Manager - Manufacturing or call Kavil at 03-2036 6606 if you are interested with the job


no additional skills required


no additional qualifications required

educational requirements

Bachelor Degree