customer service manager.

about the role ::

• You will need to communicate to both internal and external stakeholders well and ensure the best experience possible for both parties.
• You will need to coordinate with internal stakeholders on matters regarding logistics, sales, documentation and fulfilment.
• You will be the main point of contact for all inquiries from new and existing clientele.
• You are required to maintain a strong relationship with clients and help promote and upsell to build a strong rapport.
• You are required to help upkeep the company database and CRM by accurately keying in client data and orders.

about the team ::
You will be directly reporting to the Sales and Marketing Senior Manager, you will need to manage a team of 2-3 team members handling customer service and sales inquiries.

skills and experience ::

• You possess more than 3+ years of work experience in Customer Service positions with prior background working for manufacturing companies.
• You have solid experience in handling customer queries for products and distribution.
• You are great at people management and have outstanding communication skills, able stakeholders internally and externally.
• You possess a strong attention to detail and are someone who is meticulous and organised at work.
• You are great with planning and organising large projects in conjunction with the company direction.

how to apply ::
To apply, send your updated CV to us via the link below and I will contact you as soon as possible.

If you are facing any issues with the link, you may email me your resume to victor.lau@randstad.com.my (with subject title: Customer Service Manager - Agriculture) or call me at 012-294 5958.