customer service officer - kulai jaya, johor in Johor

posted
contact
gayathri balaram, randstad
job type
permanent
salary
RM 54,000 per year

job details

posted
location
johor
specialism
human resources
job type
permanent
working hours
Full-Time
salary
RM 54,000 per year
reference number
91M0148777_1600851769
contact
gayathri balaram, randstad
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job description

about the company
Based in Johor, its a well established manufacturing company. They are currently operating in the Metal and Mineral

Responsible To

Customer Service Manager

Purpose of Job

To ensure that customer purchase orders are reviewed prior to processing log in sales order and acceptance respectively. Work with department to ensure customer's orders are fulfilled in relation to delivery

Key Responsibilities

  • Liaise with customer on acceptance, amendment and cancellation of purchase orders; Log in sales order after reviewed into system.
  • Prepare correspondences and fulfil customer need to ensure customer satisfaction
  • Monitor and follow up the confirmation order is achieved
  • Open and maintain customer data; updating latest requirement into the system
  • Liaise with customers on forecast demand.
  • Handle customer's enquiry and complaint.
  • Prepare monthly On Time Delivery Performance to ensure meet the target.
  • Others task assigned by superior.
  • Attend with customer audit.

Job Requirement

Qualifications Minimum a diploma or equivalent

Training/Skills

Computer literate and Customer Service skill or experience

Experience

Minimum 2 years working experience in a manufacturing company in a role that involve working with customers




skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree