customer service officer, manufacturing - banting in Kuala Lumpur

gayathri balaram, randstad
job type
RM 48,000 - RM 84,000 per year

job details

kuala lumpur, wilayah persekutuan
human resources
job type
working hours
RM 48,000 - RM 84,000 per year
reference number
gayathri balaram, randstad
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job description


Klang, Banting

about the company
our client is one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services.

about the job

  • Serve as a window contact to the customer.
  • Update and commit customer forecasts.
  • Production & Delivery Status Update to customer.
  • Support customer billing & pricing updates.
  • Coordinate customer visits preparation & arrangement.
  • Provide volume & revenue forecast to management.
  • Review and delegate customer specifications (c-spec) to the related PIC.
  • Arrange customer/engineering sample requests.
  • Handling customer visit.
  • Support Section Manager request.
  • To support the company in quality activity (e.g.: ISO 9001/18001)


  • Good written &verbal communication skills in English. Multi-language ability is an advantage like Japanese or Mandarin.
  • Able to present ideas or communication with high confidence at team meetings, executive review meetings and customer meetings.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively.
  • Able to perform independently with minimal supervision.


  • Degree/diploma in sales engineer/service and planning or equivalent.
  • Knowledge and experience in handling customer service or related to the planning service.
  • Knowledge and experience in SAP system, Microsoft Office, Webex meeting tools and ISO/TS standards.
  • A minimum of 2 years of working experience is an advantage.

culture & benefits

In return for your skills and contribution, you will be reward with an opportunity to build your career with a prestigious brand. Your efforts will be compensated with a market competitive monthly salary.

how to apply

To apply online, please click on the appropriate link. Alternatively, please contact Gee via email at or call my direct line at 011 -33363185. Kindly note that only shortlisted candidates will be contacted due to the substantial amount of responses we receive.


no additional skills required


no additional qualifications required

educational requirements

Associate Degree/Diploma