customer service officer, manufacturing - banting in Kuala Lumpur

posted
contact
gayathri balaram, randstad
job type
permanent
salary
RM 48,000 - RM 84,000 per year

job details

posted
location
kuala lumpur, wilayah persekutuan
specialism
human resources
job type
permanent
working hours
Full-Time
salary
RM 48,000 - RM 84,000 per year
reference number
91M0149584_1602654100
contact
gayathri balaram, randstad
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job description

location

Klang, Banting

about the company
our client is one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services.

about the job

  • Serve as a window contact to the customer.
  • Update and commit customer forecasts.
  • Production & Delivery Status Update to customer.
  • Support customer billing & pricing updates.
  • Coordinate customer visits preparation & arrangement.
  • Provide volume & revenue forecast to management.
  • Review and delegate customer specifications (c-spec) to the related PIC.
  • Arrange customer/engineering sample requests.
  • Handling customer visit.
  • Support Section Manager request.
  • To support the company in quality activity (e.g.: ISO 9001/18001)

requirements

  • Good written &verbal communication skills in English. Multi-language ability is an advantage like Japanese or Mandarin.
  • Able to present ideas or communication with high confidence at team meetings, executive review meetings and customer meetings.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively.
  • Able to perform independently with minimal supervision.

education

  • Degree/diploma in sales engineer/service and planning or equivalent.
  • Knowledge and experience in handling customer service or related to the planning service.
  • Knowledge and experience in SAP system, Microsoft Office, Webex meeting tools and ISO/TS standards.
  • A minimum of 2 years of working experience is an advantage.


culture & benefits

In return for your skills and contribution, you will be reward with an opportunity to build your career with a prestigious brand. Your efforts will be compensated with a market competitive monthly salary.

how to apply

To apply online, please click on the appropriate link. Alternatively, please contact Gee via email at gayathri@randstad.com.my or call my direct line at 011 -33363185. Kindly note that only shortlisted candidates will be contacted due to the substantial amount of responses we receive.


skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma