customer service rep for pharma based company in Kuala Lumpur

gayathri balaram, randstad
job type
RM 48,000 per year

job details

kuala lumpur, wilayah persekutuan
human resources
job type
working hours
RM 48,000 per year
reference number
gayathri balaram, randstad
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job description

about our client

Our client is one of the leading players in its industry, globally. Their medical team operates within a shared services space, covering the China region.

about the role

  1. Inquiries Management
    • Answer calls in a courteous, professional manner with predefined answers/resources
    • Handle queries from customers by providing balanced, accurate and non-promotional information
    • Identify interaction containing either adverse events and/or product quality complaints and handle these in accordance with the appropriate procedures
    • Accurately record all interactions into the required database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices
    • Escalate all inquiries without predefined answers according to defined processes
    • Other duties and special projects that are assigned by management (experience related)
    • Utilize computer technology to handle high call volumes
    • Ensure optimal customer satisfaction
  1. Create, Promote and Maintain Operational Excellence
    • Share effective methods and practices with colleagues in order to satisfy customer needs and provide input/feedback to continuously improve daily processes
  1. Compliance

your profile

to be successful in this role you would have to have had 1-year experience in a role that comprises in the pharmaceutical, pharmaceutical technical assistant, or equivalent in healthcare, natural sciences, pharmacy, nutritional specialists, or relevant equivalent business experience.

Open for fresh grads with a Bachelor’s degree/diploma in medical or pharmaceutical education

Must be fluent Mandarin and English (verbal and written), as you will be supporting the China market.

culture & benefits

In return for your service, our client is committed to compensating with a good opportunity to work and grow with the team as they expand their business and an extremely attractive remuneration package.

how to apply

To apply online, please click on the appropriate link. Alternatively, please contact Gayathri by email at or contact at 011-33363185. Please note that only shortlisted candidates will be contacted.


no additional skills required


no additional qualifications required

educational requirements

Associate Degree/Diploma