customer service team lead to support my & china in Kuala Lumpur

gayathri balaram, randstad
job type
RM 72,000 per year

job details

kuala lumpur, wilayah persekutuan
human resources
job type
working hours
RM 72,000 per year
reference number
gayathri balaram, randstad
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job description

about our client

Our client is one of the leading players in its industry, globally. Their medical team operates within a shared services space, covering the China region.

about the role

you would need to have covered the below experience:

  1. People Management
  1. Daily Operations Management


  • Develop operational improvement plans for agents and ensure staff qualifications
  • Ensure staff is properly scheduled and ensure individuals and teams adhere to the schedule
  • Assure effective communication of the team’s efforts and to obtain needed resources for the team
  • Works on projects as needed to improve performance
  1. Transformational Effort Support
  1. Administrative Duties
  • Check data integrity in the GCC system
  • Quality checks, process monitoring, and improvements.
  1. Compliance and Privacy obligations

your profile

to be successful in this role you would have to have had experience in a role that comprises in the pharmaceutical, pharmaceutical technical assistant, or equivalent in healthcare, natural sciences, pharmacy, nutritional specialists, or relevant equivalent business experience.

At least 2 years’ experience in call center customer service with at least 6 months team leader experience and internal customer service skills - Good stakeholder management skills

Proficiency in the Mandarin language is required as this role supports the China market (verbal and written)

culture & benefits

In return for your service, our client is committed to compensating with a good opportunity to work and grow with the team as they expand their business and an extremely attractive remuneration package.

how to apply

To apply online, please click on the appropriate link. Alternatively, please contact Gayathri by email at or contact me at 011-33363185. Please note that only shortlisted candidates will be contacted.


no additional skills required


no additional qualifications required

educational requirements

Associate Degree/Diploma