customer service/marketing executive - based in klang in Kuala Lumpur

gayathri balaram, randstad
job type
RM 42,000 - RM 43,000 per year

job details

kuala lumpur, wilayah persekutuan
sales & marketing
job type
working hours
RM 42,000 - RM 43,000 per year
reference number
gayathri balaram, randstad
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job description

about our client

location - Klang

Our client is a manufacturing company with a strong presence in Malaysia, specializing in printing packaging for the fast-food industry. They are the first printing company that is based in Malaysia and has a fully automated line. They have a strong customer base in 21 countries.

The culture is focused on Teamwork and Achievement. The company has successful personal development plans in place and is able to offer a vast range of progression opportunities.

about the role

  • Ensuring that all customer requirements are met in a timely fashion by liaising effectively with internal departments;
  • To arrange with the forwarders and transport providers and make the required bookings for all deliveries as soon as the purchase orders are received from the customer;
  • To ensure all the relevant shipping and other documents required for the export and clearance of products are generated from the system on time and accurately and passed on to the customer without delay;
  • To ensure all invoices are generated accurately and sent out to the relevant customer in a timely fashion and all debt is collected in a timely manner;
  • Handling all customer complaints by ensuring clear and concise reports are prepared and submitted to the customer within the established timeframes by co-ordinating with the required personnel and ensuring a full root cause analysis is carried out and proper corrective/preventive action is taken to address the issues;
  • To assist the Marketing Manager with communicating closely with customers to understand their requirements for the year and hence be able to meet their needs in relation to new/promotional launches;
  • Preparing daily, weekly and monthly sales reports and all other reports required by the customer and carrying out the required research and producing documents, briefing papers, reports and presentations for the Marketing Manager/on behalf of the company;
  • Co-ordinating with logistic providers to ensure transportation arrangements are made on a timely basis to meet customer deliveries in full and on time (DIFOT);
  • To ensure that all information is updated in a timely fashion and maintained accurately on the ERP System;
  • Carrying out all other related tasks as may be required or assigned by your Manager.

skills & experience

  • Diploma or Degree holders from related fields are encouraged to apply for Marketing/Customer Service Executive;
  • Possess a pleasant personality and enjoy assisting and interacting with the customer;
  • Good communication skills in English;
  • Well versed at preparing charts, tables, and strong IT and PowerPoint presentations are added advantage;
  • A self-motivated and highly driven individual, you will be able to work well within a fast-paced environment and achieving results within agreed time-scales

how to apply

To apply online, please click on the appropriate link. Alternatively, please contact G by email at Please note that only shortlisted candidates will be contacted.


no additional skills required


no additional qualifications required

educational requirements

Associate Degree/Diploma