data analytics / senior operation specialist in Kuala Lumpur

posted
contact
gayathri balaram, randstad
job type
permanent
salary
RM 96,000 per year

job details

posted
location
kuala lumpur, wilayah persekutuan
specialism
human resources
job type
permanent
working hours
Full-Time
salary
RM 96,000 per year
reference number
91M0142227_1580470214
contact
gayathri balaram, randstad
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job description

about the company

  • Position based in the heart of KL
  • Shared service industry

about the company

Your future employer is a medical technology company that manufactures and sells medical devices, instrument systems, and reagents. This company also provides consulting and analytics services in certain geographies.

about the role

This position will be supporting the business on a large scale. The purpose of this position is to plan, organize, coordinate and manage the service delivery of the Data Management team in ensuring positive customer experience. The position will utilize discretion latitude in decision-making and being a subject matter expert in HR managed policies.

duties

  • Serve as the subject matter expert for Data Management/Operation programs, policies and processes
  • Identify and recommend methods to update, simplify and enhance processes, procedures and technologies.
  • Provide staff with technical support and guidance on core Data Management/Operation HR processes (respond to and resolve increasingly complex issues).
  • Act in a consultative and project management role to COE to define and implement program delivery. Identify process and systems implications of, and solutions to, new or modified programs and policies.
  • The primary interface to Center of Excellence and Non-HR functional departments to appropriately escalate inquiries/concerns.
  • Lead or participate in continuous improvement initiatives to ensure services are effectively delivered.
  • Help CIC create/update call scripts and receive and address complex or escalated issues.
  • May develop and mentor staff, including undertaking performance reviews.
  • Launch case management with ownership from intake to transition, escalation, or closure
  • Ensure on the job training occurs where appropriate.
  • Gather and analyze appropriate metrics, data and reports around compliance, performance, and data analytics (peer-level) to help initiate improvements
  • Provide input into appropriate metrics and reports around compliance, performance, and data analytics.
  • Monitor case management and timely closure of tickets with Supervisors/ Team Lead to ensure quality customer service.
  • Flexible in taking-on new responsibilities, contribute and open to new ideas and work collaboratively as a team to achieve common goals.
  • To perform other duties as assigned by the Data Management Lead as and when required.

skills & experience

  • Bachelor’s Degree with a professional HR/Business Administration qualification or Diploma with equivalent working experience
  • Previous experience and subject matter expertise in Data Management
  • A Team player and able to work independently with minimum
  • Ability to pay close attention to details and use time effectively
  • Excellent oral and written communication skills with the ability to independently compose routine written communications
  • Proficient in Data Management end to end HR processes,
  • Workday experience is strongly desirable
  • Strong attention to detail and the ability to use that information to represent the service center to the CoE using influence and persuasion to ensure process considerations are accounted for in new or modified programs and policies
  • Strong problem solving and analytical ability


skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma