dynamics 365 support in Kuala Lumpur

posted
contact
cristina salas, randstad
job type
permanent
salary
RM 1 - RM 2 per year

job details

posted
location
kuala lumpur, wilayah persekutuan
specialism
information technology
job type
permanent
working hours
Full-Time
salary
RM 1 - RM 2 per year
experience
4 years
reference number
91M0157915_1625192748
contact
cristina salas, randstad
phone
014 360 4758
add to saved jobs print

job description

about the job

  • Monitor and maintain the D365 Application support queue (MS Devops & Fresh Helpdesk)
  • Conduct analysis to triage the assigned issues, escalate as required.
  • Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt and professional manner
  • Aim to align response times with team SLA's delivering a consistently high quality of service
  • Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution
  • Regularly review support log to track performance, trends, anomalies, and opportunities for improvement
  • Day-to-day user support, coordinating with the project team to manage internal D365 system and incidents.

job qualifications:

  • Strong working knowledge of Microsoft Dynamics 365 functional capabilities centred around supporting Finance & Project accounting.
  • 5+ years of hands-on experience supporting Dynamics AX and D365 F&O ERP
  • Microsoft certification is preferred
  • Troubleshooting system issues remotely and face to face, to users across multiple global sites
  • Involvement in the Release / upgrade/ implementation cycle
  • Confident communication skills, with ability to successfully deliver support remotely
  • Analytical mindset, problem solving skills
  • Required to work in office at least twice per week after MCO

How to apply

Please click apply to submit your application or email me at cristina.s@randstad.com.my

skills

Dynamics, 365, D365, AX

qualification

no additional qualifications required

responsibilities

We are urgently seeking an experienced Dynamics 365 F&O Support to join our client's Global Technology Team (GTT).
An enthusiastic IT professional, with prior experience supporting Dynamics 365

educational requirements

Bachelor Degree