employee experience/receptionist in Kuala Lumpur

gayathri balaram, randstad
job type
RM 52,800 per year

job details

kuala lumpur, wilayah persekutuan
human resources
job type
working hours
RM 52,800 per year
reference number
gayathri balaram, randstad
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job description

job description

  • executive, employee experience /receptionist

reports to

  • manager, employee experience


  • people/employee experience


  • shah alam/batu tiga


responsible for handling front office reception and administration duties, including greeting guests, answering incoming calls, directing calls to appropriate staff, mail distribution, and providing additional clerical support. The receptionist is the first point of contact for the entire organization, which requires a positive attitude and polished, professional appearance.


  1. welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  2. direct visitors to the appropriate person and building.
  3. the answer, screen, and forward incoming phone calls.
  4. provide basic and accurate information in-person and via phone/email.
  5. receive, sort, and distribute daily mail/deliveries.
  6. update employees' telephone extension line for references.
  7. key in invoices, bills, and any related to the employee experience data in the database.
  8. maintains a safe and clean reception area by complying with procedures, rules, and regulations.
  9. to perform other jobs as assigned from time to time by the superior.


as executive cum receptionist, you will work with your functional team members, members from relevant divisions and/or external resources; and ensure all business activities are carried out with a high standard of customer service which demonstrated through:

  • speedy response and take ownership of any business challenges
  • know your customers – personalization and “go the extra mile”
  • think long term – a customer is for life

Notwithstanding the above, all business activities are to be guided by the Company’s guidelines, policies, and procedures.


  1. deliver excellent and professional services in greeting staff, clients, and visitors at our office.
  2. responsible for handling incoming calls and transfer calls to the right person.

the right candidate

  • bachelor’s degree/diploma in business/administration/management or equivalent.
  • at least 1 year (s) of working experience in the related field.
  • excellent organization skills, good interpersonal skills & good time management skills.
  • full knowledge of office management systems and procedures.
  • knowledge in current office technology, and computer software including ms office.
  • basic bookkeeping and math skills.
  • ability to stay calm and on-task in high-stress situations.
  • ability to multitask and prioritize daily workload.
  • familiarity and working knowledge of general office machines (i.e. fax, copier, printers, etc.)
  • consistent, professional dress, and manner.
  • excellent written and verbal communication skills.
  • good time management skills.
  • experience with administrative and clerical procedures.
  • able to contribute positively as part of a team, helping out with various tasks as required.


no additional skills required


no additional qualifications required

educational requirements

Associate Degree/Diploma