environment manager lead in Puchong

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job details

posted
location
puchong, selangor
specialism
information technology
job type
permanent
salary
RM 10,000 - RM 20,000 per year
reference number
91M0088590_1527148270
contact
melissa lai, randstad
phone
+603 - 2036 7573
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job description

About the Company
We are partnering with one of the biggest IT shared service company who provides investment management and financial services globally


About the role:
Manage IT Environments to support IT application development and production services.

Responsible for the full management environments of all technical platforms. Providing environment demand forecast, environment delivery plan/approach and work with the project, development, deployment and infrastructure and application support teams to deliver environment requirements, and manage changes and new releases into those environments.


Responsibilities

  • Lead the Environment Management Team to manage the day to day operations, projects, and continuous improvement activities of development, testing, and production environments in meeting demand.
  • Manage and own the environment plan to meet the demands of the solution and service delivery projects
  • Define process around the Environment life cycle management based on ITIL processes
  • Setup Environment management processes and facilitate approvals of the processes. Coordinate changes to the environments, including patching
  • Proactively provide demand and capacity planning in conjunction with Capacity Management
  • Provide technical consultancy on environments and software deployment - expertise on underlying infrastructure, technologies and tools (across all IT application development areas)
  • Support continuous improvement initiatives (keep abreast of industry trends, implement best practice, evaluate new tools and techniques, automate processes, lead Proof of concepts in various Test Environment Management Solutions, and upgrade underlying technologies)
  • Coordinate with different teams (Application Development teams, Service Management teams, Middleware team, Infrastructure team, DBA Team, etc.).
  • Participate in key project stakeholder meetings to gather requirements for environments Liaison and critical decisions
  • Maintain environment configurations (CMDB)
  • Define KPI for the environment management services and status and progress monitoring and reporting.

Requirements:

  • Should have 10+ years of experience in operational support; with 4 - 5 years in supporting end-to-end Environment Management with proven experience in managerial role
  • Experience in Service Management/ Environment Management, Capacity Management, Deployment and Release Management
  • Experience of supporting complex, multi-stream application environments
  • Experience in build, configuration and support environments across varied technology areas
  • Understanding of end to end Environment provisioning in complex environments
  • Experience of working the multiple customers as well as vendor teams
  • Experience of managing all day to day requests for changes to the development, testing and production environments
  • Experience of the systems development lifecycle, as well as a strong understanding of all stages of a project lifecycle and delivery approaches with appreciation of the Application Test life cycle
  • Demand forecasting and capacity planning in both production and non-production environments
  • Good awareness or certifications in ITIL framework and ISO20000
  • Strong analytical and problem solving skills, coordination skills and ability to influence senior stakeholders
  • Strong verbal and written communication and presentation skills to communicate with all levels within the organization


Culture & Benefits
Our Client offers competitive salary with company hospitality. You will also have the pleasure of working in very friendly, close -knit team that experienced no attrition last year. As a large organisation, there are plenty of career opportunities for you to move around.


How to apply
For confidential discussion in regards to this position please contact Melissa on 03-2036 7573 (melissa.l@randstad.com.my) or alternatively if you believe you have the relevant skills and experience please apply now



skills

environment, governance, cmdb, process