global helpdesk analyst (l1 support) in Kuala Lumpur

posted
contact
dylan long, randstad
job type
permanent
salary
RM 3,500 - RM 4,000 per month

job details

posted
location
kuala lumpur, wilayah persekutuan
specialism
information technology
job type
permanent
working hours
Full-Time
salary
RM 3,500 - RM 4,000 per month
experience
1 year
reference number
91M0151860_1609839510
contact
dylan long, randstad
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job description

Are you passionate about technology? Do you enjoy problem-solving and assisting users with their tech issues? If so, then this opportunity may just be ideal for you! One of our main client is looking Help Desk & Service Desk Analyst (L1) to support their internal employees and end-users. We are seeking qualified candidates who are fluent in English and have the passion to work in the IT sector.

responsibilities

  • Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)
  • Identify technical problems on a given interaction
  • Create service tickets or Incident tickets when required
  • Solving incident tickets when required.
  • Closing Service tickets when required
  • Performing the initial level of problem identification and attempting to resolve when appropriate.
  • Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.
  • Provide support to on-site technicians when required in an effort to resolve any deskside or kiosk solutions.
  • Assistance with monitoring and tracking incident tickets to ensure a resolution occurs within the service level agreements.
  • Performing follow-up on incident tickets to ensure end-user satisfaction.
  • Conducting tests on a given network to anticipate any outages and reporting accordingly.
  • Experience with (SalesForce) in all the above responsibilities will be very advantageous.



qualifications

  • must be fluently bilingual in English(both spoken and written)
  • minimum 1 or 2 years call center or previous Technical Support Experience is an asset.
  • must have excellent communication skills Good problem solving and analytical skills.
  • must have knowledge of computers and have a technical mindset


Your new career starts here. Apply today and kindly send your updated CV to us by applying or give me call for a confidential discussion.

Dylan Long | Randstad | +60172199862


skills

Salesforce

qualification

no additional qualifications required

educational requirements

Associate Degree/Diploma