global support / devops (entry level) in Kuala Lumpur

posted
contact
dylan long, randstad
job type
permanent
salary
RM 3,500 - RM 4,000 per month

job details

posted
location
kuala lumpur, wilayah persekutuan
specialism
information technology
job type
permanent
working hours
Full-Time
salary
RM 3,500 - RM 4,000 per month
reference number
91M0152403_1612165122
contact
dylan long, randstad
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job description

Are you passionate about technology? Do you enjoy problem-solving and assisting users with their tech issues? If so, then this opportunity may just be ideal for you! One of our main client is looking Help Desk & Service Desk Analyst (L1) and also someone who have the experience and urge to continue in programming and scripting. We are seeking qualified candidates who are fluent in English and have the passion to work in the IT sector.


responsibilities

  • Receiving, logging, and answering calls/emails from users about various technical requests surrounding one’s profile. (ex, password resets, onboarding new employees and granting system access as per group policies)
  • Involve in the DevOps team in the projects that require programming
  • Identify technical problems on a given interaction
  • Performing the initial level of problem identification and attempting to resolve when appropriate.
  • Documenting any troubleshooting efforts in a problem ticket and escalating to the appropriate channels of the organization.
  • Conducting tests on a given network to anticipate any outages and reporting accordingly.
  • Experience with (SalesForce) in all the above responsibilities will be very advantageous.



qualifications

  • must be fluently bilingual in English(both spoken and written)
  • must have experience in coding/programming and scripting
  • minimum 1 year call center or previous Technical Support Experience is an asset.
  • must have excellent communication skills Good problem solving and analytical skills.
  • must have knowledge of computers and have a technical mindset


Your new career starts here. Apply today and kindly send your updated CV to us by applying or drop me an email for a confidential discussion.

Dylan Long | Randstad | dylan.long@randstad.com.my




skills

scripting/programming/coding

qualification

diploma/ bachelor of degree

educational requirements

Associate Degree/Diploma