head of customer experience in Singapore

posted
contact
josh goh, randstad
job type
permanent
salary
S$ 150,000 - S$ 180,000 per year

job details

posted
location
singapore
specialism
banking & financial services
job type
permanent
working hours
Full-Time
salary
S$ 150,000 - S$ 180,000 per year
experience
10 years
reference number
91M0139612_1572435266
contact
josh goh, randstad
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job description

about the company


The organization is a multi-national business in the financial services with over 1000 employees.

about the job


We are looking for someone who will be able to lead the customer experience COE and drive end-to-end customer experience enhancement programs for the business. The Head will be expected to be the ‘voice of the customer’
within the organization and lead change across various functions. We require someone who is hands on and able to build the team from scratch and ensure that the business is a market leader in customer experience strategies.

about the manager/team

The role reports to the CXO and will be expected to play a critical role in transforming the landscape for the business.


skills and experience required

10 years of experience in a customer experience function leading cross functional teams in projects

To apply online please use the 'apply' function, alternatively you may contact <Josh Goh> at <6510 7408>.
(EA: 94C3609/ <R1104689> )



skills

customer experience and customer journey mapping

qualification

Graduate in Communication/Business/Marketing
Minimum 10-12 years of experience, with at least 2-3 years leading customer experience in a large MNC

responsibilities

This is a senior role in the Customer Experience COE which requires someone with an innovative mindset. In the role, the incumbent will be leading a number of projects across different functions in operations,finance,marketing,customer service giving an organization wide exposure.

educational requirements

Bachelor Degree