head of customer service - ipoh in Kuala Lumpur

posted
contact
sharmini vadivallu, randstad
job type
permanent
salary
RM 108,000 per year

job details

posted
location
kuala lumpur, wilayah persekutuan
specialism
human resources
job type
permanent
working hours
Full-Time
salary
RM 108,000 per year
reference number
91M0147308_1596766660
contact
sharmini vadivallu, randstad
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job description

about the company
Our client is from the education industry with presence all across Malaysia. Being a reputable brand, they are constantly looking to enhance their customer service experience to the highest of standards and to be a market leader.

about the role

  • The Head of Customer Service takes ownership and responsibility for existing and prospective parent customer service and engagement.
  • You will oversee the operations, training, management and efficiencies of the customer-facing, Marketing & Admissions teams.
  • This role also ensures that student retention remains a priority with a clear understanding of the customer journey from the time they enrol to the time they leave the school.

To apply for this role, you should possess:

  • Minimum 8 years of relevant working experience in a management capacity (or as an assistant Manager)
  • Good leadership and interpersonal skills with excellent communication skills are a must for this role
  • Managed/led customer service projets
  • Experience leading a team

how to apply

To apply, please send in your cv to sharmini.v@randstad.com.my for a confidential conversation. Please note only shortlisted candidates will be contacted

skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree