head of service management (wholesale banking/corporate/sme) in Kuala Lumpur

jonathan sia, randstad
job type
RM 300,000 - RM 360,000 per year

job details

kuala lumpur, wilayah persekutuan
banking & financial services
job type
working hours
RM 300,000 - RM 360,000 per year
15 years
reference number
jonathan sia, randstad
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job description

about the company

We are looking for Head of Service Management specialised in the the management of Wholesale technology banking product for corporate clients for one of the leading banks in the region.

  • Reporting to: Managing Director of Wholesale Banking
  • Company Size: 100 and above
  • Regions covered: Malaysia
  • Excellent remuneration package

about the job

  • Participate actively in the various business segments business planning to comprehend its strategies and target.
  • Engage with business segments to review its project initiation requirements indepth, manage its expectations, provide solutioning and propose enhancement prioritisations.
  • Initiate, coordinate and lead complex cross-functional and geograhically dispersed teams for both Regional and/or Country Technology development teams, Operation centers and business users to review business requirements and propose solutioning and transition to delivery agreed by all parties.
  • Review Technology and Operations progress, SLAs with business segments and financials for presentation updates to all relevant stakeholders.
  • Responsible as a business analyst, managing business requirements in the area of wholesale and treasury environment.
  • Work with business users to translate business requirements into technical business solutions.
  • Liaise closely between business and technology and operations team within the Bank.


  • A recognised Degree in Information Technology, Business Administration or any other
    equivalent qualification.
  • Minimum 15 years of working experience in consultancy of wholesale banking and treasury industry in managing Trade, Treasury, Loans and Custody & Investment projects will be an added advantage.
  • Possess strong inter-personal, analytical, influencing-negotiation and presentation skills.
  • Command leadership, good English both verbal and written.

To apply online, please click on the appropriate link. Alternatively, please send your resume to jonathan.s@randstad.com.my (with subject title: Head of Service Management (Wholesale Banking) or call Jonathan at 0138168988 if you are interested with the job)

Jonathan Sia
Manager- Technology (Cyber Security)


Country technology operations, wholesale banking product for corporate and SME Clients, Internet banking, Digital Payment


15 years of Experience in managing Wholesale banking application system which include internet banking, digital payment for corporate and SME clients.
Liaised closely with Group technology.


Responsible as a business analyst and managing user/business requirements in the wholesale banking technology product such as online banking, digital payments and mobile applications for corporate clients.
Review Technology and Operations Projects, SLAs with business segments and financials for presentation updates to all stakeholders.
Engage with business segments to review project initiation requirements.
Work closely with Group/Regional and/or Country Technology development teams, operations.

educational requirements

Master's Degree