head of workplace product engineering in Selangor

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job details

information technology
job type
reference number
cristina salas, randstad
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job description

About the Company

Randstad is currently partnering with one of the largest institution in the Insurance domain and progressively ramping-up for the following roles to complete their IT Shared Service Centre located in Kuala Lumpur

About the role:

  • This is a management role which has 7 FTEs reporting into the organisation with a geographical footprint in Malaysia and deliverables for other countries in the region


  • The Head of workplace product engineering is accountable for all new delivered and existing infrastructure in scope which is hosted in the Regional Data Center or the local hubs/server rooms
  • Defines and ensures KPIs related to the managed Platforms
  • Responsible to deliver and contribute to Major incidents resolutions in collaboration with contributing teams and third parties within SLA
  • Guarantees and operates Level 3 Support for all technology platforms responsible.
  • Ensures all other Incidents impacting the provided services are resolved within SLA
  • Ensures Problem Management function within the area of responsibilities and contributes/provides the required RCA
  • Empowers the team to achieve a shift left by cascading relevant knowledge to 2nd and 1st level support teams
  • Manages and ensures operational governance for the provides services of third parties
  • Defines and implements service improvement plans for the accountable technology platforms
  • Accountable to ensure that the Level 1 and Level 2 technology platform support is provided within the defined KPIs and commercial targets from any contributing third party
  • Build/ Project Delivery
  • Manages client demands, their associated technical and commercial scoping for non-standard work requests (NSWR) and small client demands
  • Contributes to local, regional and global audits as required

Main Technologies Involved: (expert in at least 2 or 3 technologies)

  • Microsoft SCCM
  • Active Directory
  • Symantec endpoint protection
  • Microsoft O365 (Exchange OL, Sharepoint OL, Skype, OneDrive, Teams, Yammer, PowerBi…)
  • Airwatch
  • Exchange 2007, Ironport


  • Strong collaboration and communication skills, both verbal and written
  • Strong presentation skills
  • Ability to gather, synthesise and analyse data and draw logical conclusions
  • Well organised and results-driven individual
  • Ability to influence senior stakeholders
  • Excellent in problem solving
  • Strong Customer Centricity
  • Able to formulate strategic targets for the area of responsibility
  • ITIL certified

Culture & Benefits

Our Client offers exclusive salary package. You will also have access to company performance bonus and fixed allowancesAs a large organisation there is plenty of career opportunities.

How to apply

Click apply to submit your application or contact Cristina Salas on +603 2036 7578 for a confidential discussion


SCCM, Citix, "Active Directory" , o365