head, trustees operations in Kuala Lumpur

posted
contact
alex sin, randstad
job type
permanent
salary
RM 14,000 - RM 16,000 per month

job details

posted
location
kuala lumpur, wilayah persekutuan
specialism
banking & financial services
job type
permanent
working hours
Full-Time
salary
RM 14,000 - RM 16,000 per month
experience
10 years
reference number
91M0151019_1609924835
contact
alex sin, randstad
add to saved jobs print

job description

about the company

Our client is a local banking institution.

about the job

  • Oversea the overall operational, administrative, compliance of Unit Trust, Fund Valuation, E-Money, Wills, Private Trust, Estate Admin, Billing and Collection Operations and documentation Units; to ensure delivery of prudent, prompt, efficient, effective and customer-friendly business support services to the business units.
  • Ensure effective cross-training plan in place to achieve sufficient operational coverage for all units.
  • Close monitoring of Trustees Operations' overall performance especially on accuracy, timeliness, and complaints. Perform a thorough review of the root cause of all performance issues and provide effective mitigation action to prevent a recurrence.
  • Coordinate with on-boarding team to onboard new client/business, including drawing out process flow and ensure operational readiness to serve the new client/business.
  • Provide guidance to Unit Heads on operational, administrative, performance management, compliance, and legal matters.
  • Lead, motivate, and manage the staff with a comprehensive review of their work performance to ensure compliance, efficiency, accuracy, and customer-centric business support services.
  • Closely engage with subordinates and retain and reward the good performing staff and professionally motivate, coach, and warn the non-performing staff.
  • Plan out the team’s job rotation and Training (classroom/e-learning/on-the-job) as part of the career progression initiative.
  • Review and improve on policies, guidelines, work processes, forms, documents, etc. to strengthen the monitoring and controls, smoothen the operational flows or improve the business support services and alignment to the relevant Group policies and guidelines.
  • Championing the process automation and system enhancement with clearly and properly documented user requirements and system specifications, comprehensive and properly documented and signed off User Acceptance Tests (UAT).
  • Liaise and maintain good relationships with all stakeholders in supporting the business units including but not limited to clients/ business partners, regulators, solicitors, financial institutions, and other related parties.
  • Keep abreast with the industry trends, guidelines, policies, rules, and regulations
  • Attend meetings with clients and advisers on due diligence, corporate, and legal exercises.
  • Closely engage with the superiors and promptly report and update on any irregularities, complaints, compliments, improvement actions/ projects initiated and completed, etc., and submit timely periodical and/or ad-hoc reports and/or assignments required.
  • Provide cross coverage to Team Heads within Asset Management Operations as and when necessary.
  • Any other tasks assigned by the Management from time to time.

about the manager/team

Reporting to the Head of Group Asset Operations, he is a hands-on person who has been in the industry for a substantial amount of years. He believes in delivering results with minimal supervision. You will be managing a team of 12. The team works well and has a good team spirit.

skills & experience required

  • Degree in any discipline.
  • 10 years of working experience in the Banking industry or Trustees Business or capital market industry. Experience in corporate exercises is an added advantage.
  • Pleasant personality with excellent verbal and written communication skills.
  • Able to work independently as well as in a team.
  • Excellent team and performance management skills.

culture & benefits

Our client offers rewarding careers with above market rate salary. They believe in open & honest communication, collaboration, and knowledge sharing.

how to apply

This is an excellent opportunity for Senior Managers looking for strong career growth and job security.

Kindly send your application in MS Word format to alex.s@randstad.com.my to apply or contact Alex Sin at +6012 395 9922 for further details

skills

Trustees, banking, compliance, governance, risk

qualification

Degree in any discipline

responsibilities

Oversea the overall operational, administrative, compliance of Unit Trust, Fund Valuation, E-Money, Wills, Private Trust, Estate Admin, Billing and Collection Operations and documentation Units; to ensure delivery of prudent, prompt, efficient, effective and customer-friendly business support services to the business units.
Ensure effective cross-training plan in place to achieve sufficient operational coverage for all units.
Close monitoring of Trustees Operations' overall performance

educational requirements

Bachelor Degree