hr service desk - thai in Kuala Lumpur

sharmini vadivallu, randstad
job type
RM 66,000 per year

job details

kuala lumpur, wilayah persekutuan
human resources
job type
working hours
RM 66,000 per year
reference number
sharmini vadivallu, randstad
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job description

about the company

Headquartered in France, this MNC shared services client is a leading player in the industrial gas industry. They pride themselves in the substantial growth they have seen through the years, and continue expansion plans for this year in Malaysia and in other countries globally. Currently looking to set up in Japan, Korea, Thailand, Vietnam and China, hence looking for candidates would be able to support these countries and be able to converse in the respective countries' language

about the job:

  • Help and educate HR Shared Service Centre customers to navigate through Tier 0 (self-help) materials & functionality where assistance is required.
  • Resolve enquiries leveraging on knowledgebase documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA).
  • Provides regular status updates to customer and maintain customer contact until request is resolved and actively follow up on outstanding items and obtain feedback on resolution from the customers.
  • Assume ownership for cases and update the resolution accurately and on a timely basis in the case management system.
  • Properly escalate complex enquiries to the next level of support or relevant subject matter experts.
  • Helps to identify gaps in current knowledgebase documentation and highlight improvements required to enhance the knowledgebase.


  • 1 year experience in data management and reporting in a shared service centre environment, preferably in a HR services environment.
  • Able to speak in Thai and must be a Malaysian citizen
  • Excellent verbal and written communication skills.
  • Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve.
  • Ability to work under pressure and time constraints.
  • IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve
  • queries and issues.
  • Knowledge and skill in the use of Microsoft Office / Google suite of software.
  • Strong communication skills in required languages, both written and spoken, are essential. Additional languages a plus.

about the manager/team

  • This is a newly set up team for a HR shared services that is about to go live. You will be a pioneer here and will have an opportunity to grow with the company.

how to apply

To apply online, please click on the appropriate link. Alternatively, please contact Sharmini Ann via email at Kindly note that only shortlisted candidates will be contacted due to the substantial amount of responses we receive.


no additional skills required


no additional qualifications required

educational requirements

Bachelor Degree