it desktop support (junior) in Kuala Lumpur

dylan long, randstad
job type
RM 36,000 - RM 54,000 per year

job details

kuala lumpur, wilayah persekutuan
information technology
job type
working hours
RM 36,000 - RM 54,000 per year
reference number
dylan long, randstad
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job description

  • gaming market is projected to reach USD 87.75 billion by year 2024
  • gaming market is the fastest growing segment
  • situated next to train station

about the company

The company incorporates modern tech to develop online games for clients across Southeast Asia (SEA), based on their specific requirements and customization. Currently there are 2 teams in the company focusing on development of the platform and the other on payment gateway.

about the team

Being in a medium size company, the culture of the people in the company are generally friendly and open with great benefits.

skills required

  • IT Desktop Support are mainly responsible for maintaining and fixing clients’ desktopcomputing settings.
  • Providing remote support through the phone and Internet to assist end- users to troubleshoot the PCs.
  • Common duties of desktop support technicians include setting up accounts, fixing or switching defective hardware, and help in infrastructure issues.
  • Install and configure new computer software and hardware on PCs, laptops and others like phones, printers, external drives and other interrelated hardware.
  • Analyze, troubleshoot and resolve software and hardware issues.
  • Execute basic computer wired & wireless network troubleshooting.
  • Deliver technical support via phones, email & remote software.
  • Follow up with end-users to make sure issues have been solved.


  • Zero to 2 years of experience
  • Knowledge in troubleshooting Microsoft Windows, Microsoft Office, numerous Network and desktop printers brands, Wireless Networking, TCP/IP networking & Basic Microsoft Server administration.
  • Great interpersonal skills, able to interact well with colleagues and end-users.
  • To deliver the highest excellence services integrating best standards and practice & work to repeatedly increase standards.


  • 13 months salary provided.
  • Fixed cash allowance of RM700 monthly (increment of RM100 every year)
  • Annual Leave of 24 days
  • Quarterly performance bonus payout
  • Sports benefits of RM500 yearly
  • Dental + Optical of RM300 yearly
  • Birthday allowance of RM300
  • Medical Check-Up allowance RM1000 yearly
  • Exposure to modern tech and learning opportunities.


no additional skills required


no additional qualifications required

educational requirements

Associate Degree/Diploma