Job Description:
As part of our commitment to our globalization strategy, we aim to provide exceptional online payment services to SME clients worldwide. We are seeking a talented individual with a keen sense of global business development and a strong understanding of online payment and finance risk management operations. In this role, you will have the opportunity to design end-to-end risk management operation solutions for SME clients' onboarding processes and day-to-day transaction risk monitoring. Your goal will be to effectively mitigate risk during onboarding reviews and transaction monitoring while maintaining a positive customer experience. Additionally, you will lead the establishment of local risk operation systems to facilitate healthy business growth.
Responsibilities:
Gain a deep understanding of our business, internal products, and processes to ensure excellent risk operations.
Design fraud and AML risk cases investigation methods and provide relevant training to the risk and business teams.
Conduct Customer Due Diligence background investigations in adherence with fraud risk policies and compliance requir
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ements.
Collaborate closely with the team to analyze risk characteristics and customer experience pain points systematically. Establish an internal library of Customer Risk Profiles and provide feedback to the risk policies and strategies team to enhance operational efficiency and customer experience.
Monitor the efficiency of the operation system and prepare intelligence reports and circulars for management review.
Coordinate or collaborate with business units to resolve fraud and AML risk cases and ensure compliance with local requirements.
Support other ongoing customer risk management solutions, including but not limited to periodic account reviews and Enhanced Due Diligence.
Job Requirements:
Bachelor's degree or higher in business administration, criminology, or related disciplines.
A minimum of 3 years of relevant experience in banking, payment institutions, or the financial sector.
Familiarity with AML and fraud risk controls, regulatory requirements, and industry best practices.
Proficient in data analysis and data-driven decision-making, with strong interpersonal and communication skills.
Self-motivated and capable of working effectively under pressure.
Proficiency in spoken and written Chinese and English. Fluent in Mandarin is a plus.
If you are keen on this opportunity, do apply via this link or reach out to bryant at bryant.han@randstad.com.my or 0164140218
