order-to-cash (otc) analyst in Petaling Jaya

apply now

job details

petaling jaya, selangor
job category
Accounting & Auditing
job type
RM 6,000 - RM 8,000 per month
reference number
manveer singh, randstad
apply now

job description

Order-To-Cash (OTC) Analyst

about the company

Being the global leader in its industry, our client is passionate about creating exceptional products in a continued pursuit to make life better for individuals, communities, and the world.

about the job

This role is responsible for providing quality and efficient customer service to external customers as well as internal affiliates, to deliver highest standards of services as per stipulated in SLA.

  • Responsible for order processing
  • Coordinate delivery orders with local service provider, perform post goods issues and generate billing.
  • Perform inbound and outbound calls with external customers/affiliates.
  • Provide daily operational supports for Asia Pacific affiliates undersigned.
  • Work in a team to achieve team KPI and SLA.
  • Responsible for preparing month end SOX reports to ensure accounting and company policies complienace and review for audit compliance.
  • Act as Power User for order to bill and leverage SAP platform
  • Conduct root cause analysis and heavily involved in process improvement plan.
  • Assist in SAP and OTC training to new hires to ensure understanding of company policies and processes.
  • Liaise and work effectively with regional and global subject matter experts
  • Responsible for any system integration testing projects and implementation.

Skills and experience required

  • Degree/Diploma in Finance or any relevant field.
  • At least 4 years of relevant work experience in Shared Service Centre in a customer facing role (OTC).
  • Must have customer service skills and must be able to interact with both internal and external customers.
  • Experience in order processing, process improvement initiatives and SAP is required.
  • Good business, market and product knowledge, with troubleshooting and issue resolution skills.
  • Ability to multi-task, work well under pressure and prioritize responsibilities.
  • Independent, forward thinker, ability to exercise effective judgment and creativity to changing needs and situations.

To apply online, please click on the appropriate link. Alternatively, please contact Manveer Singh on manveer.s@randstad.com.my or 03-20367501.


Order-to-cash, OTC, O2C, SSC, Shared Services, SAP