about Randstad Sourceright Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions. Working for a multi-country organization means working with clients and colleagues with different backgrounds. This results in a digital way of working and requires a proactive mind-set. job purpose Ensure that clients receive a proactive, excellent service, maximising the potential for business within the client’s region. To be a central management representative for managers and the team, if applicable, and to ensure that the account is being managed in the most efficient way. responsibilities The responsibilities below enable you to achieve goals and to be successful in this role. Operational Management Develops and/or delivers a plan and outcomes for an operational area, bigger than its own area. Should build, manage and motivate the team to meet the service level(s) required. Ensure optimum staffing levels to service the account effectively and profitably. Guide and mentor managers to ensure effective management succession planning. Conduct annual appraisals of managers. Guide managers in conducting and reviewing staff appraisals to ensure relevant, realistic objectives are set. Ensure teams effectively utilise all possible methods to direct hire. Project work as and when required, depending on client needs. Budgeting & Costing Manages the development and/or delivery of budget plans for their own department. Should budget/forecast management; responsible for supporting the definition and managing annual budgets (monthly P&L). Determine, monitor and review costs, operational budgets and staffing requirements within the account. Support the management of the business plan to deliver against the accounts commercial objectives. Building Capability Builds own capabilities and develops the capabilities of direct reports by working within existing development framework; provides specialized training or coaching in the area of expertise to others throughout the organization. Client & Customer Management (External) Manages key client and customer relationships, typically by using account teams to ensure their ongoing satisfaction and loyalty toward the organization. Development of existing services delivered to client accounts. Liaising with contractual and legal issues where client involvement is required. Identification, initiation and implementation of new service offerings. Identification and development of key client relationships. Meet with client sponsors on a monthly basis as a minimum. Expand business areas/geographies of clients where possible. Prepare and attend formal quarterly review meetings with the client. Act as a point of escalation for all issues that cannot be resolved by operational managers. Attend client business reviews. Assist with the implementation of new accounts. Assist sales team with new pitches. Leadership and Direction Develops and/or delivers a plan for a specific area of responsibility by managing others. Should support the account development strategy. Take company values, vision and expectations and ensure that the allocated client operations team follows the path expected. Create and implement the operational and development strategy for the team’s success. Work to ensure a cohesive and highly motivated team environment with responsibility for effective knowledge share and skill transfer. Conduct direct report meetings to promote teamwork. Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency. Performance Management Takes responsibility to implement a team's performance management systems with guidance from the leadership team. Should manage account performance to ensure KPI’s and SLA’s are exceeded. Establish metrics and expected performance levels and provide feedback and coaching where appropriate. Set goals to help prioritize resources. Manage budget/spend onsite and report on the team’s performance through monthly management information. Ensure reports are accurate in terms of productivity on the account. Competences The competences below drive the behavior to perform in line with your responsibilities. Competences in all job descriptions from the management family are linked to the Randstad 2020 leadership Competences: Intellectual strength, Agility, Excellent execution, Lead, Connect and Partner. Randstad Sourceright Key competencies Drive for Results Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, calculates return on investment; for example: by analysing costs and benefits to inform decisions. Customer Focus Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, improves service; for example: by asking for customers feedback and taking action for improvement. Quality Oriented Uses comprehensive knowledge and skills to act independently while guiding and training others to take action and to increase quality. Commercial Acumen Acts independently to apply comprehensive understanding of the business environment and objectives, developing solutions while providing guidance and training to others. Job specific competencies Team Leadership Builds a high performance team by ensuring that the team is focused, motivated and inspired to achieve team objectives. Specifically, sets team direction; for example: by communicating and sustaining a clear sense of purpose for the team. Business Perspective Has an understanding of the business context in which they are operating that informs planning and decision making. Specifically, understands and acts on market trends; for example: is aware of emerging competitors or context risks and takes action. Conceptual Thinking Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights. Specifically, cuts through complexity; for example: by explaining complex situations or data in a way that is easy for others to understand. Vendor Management Uses comprehensive knowledge and skills to act independently while guiding and training others on managing vendors/stakeholders so that they deliver the best possible results given the available resources. education & experience Education University/Post Graduate or equivalent professional & intellectual ability Experience Team management experience is preferable in the recruitment process outsourcing service industry and/or expertise in cross border managed service program delivery. Substantial general work experience, together with comprehensive job related experience in own area of expertise to fully competent level. Experience in managing business plans and budgets. Previous experience of managing commercial budgets. Proven experience of managing client solutions and should be able to apply this knowledge. Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.