The Regional Implementation Operations Lead for one of the biggest e-commerce companies in he world is responsible for ensuring efficiency and consistency in process and operations across countries whilst aligning to drive customer satisfaction through the effective delivery of on site operations. Responsible for driving the implementation and on-going service delivery, and operational excellence for assigned client(s), while supporting accelerated client growth. Job purpose: Lead and influence service delivery teams across multiple countries Lead faster and smoother implementation in REG client(s) expansion Operational best practices/efficiencies – both for the offsite & onsite activities, aligning to the regional priorities Compliance with overall client process Communication, Training & Stakeholder Engagement Onboarding Strategy, Policy & Execution Lead improvement in operational excellence Reporting to: VP, REG Knowledge, skills and experience: Minimum relevant Bachelor’s degree, post graduate degree or equivalent ideal 10+ years experience in in house services preferably with international stakeholders Demonstrated experience working in a matrix organization/environment 5+ years leadership experience Working with a mix of short term and longer term objectives; and hands on execution, from concept to delivery Demonstrated ability to lead a functional area of the company Detail oriented, logical, and methodological approach to problem solving Superior coaching skills Able to interact with high-level decision makers Strong conceptual and analytical skills Ability to work in multicultural environment Location is EMEA Main accountabilities: Lead and guide implementation with local teams: support in local team set up support and guide in training program - both leadership roles and on site team. This includes support in finding training location and support roles in the wider team ensure that implementation plans and timelines are consistently delivered provide subject matter expertise for all the onsite operational activities escalate any non-compliant activities, identify and implement solutions to prevent non-compliance in the future Operational Best Practices: Ongoing identification & implementing best practices Ongoing review of identifying & implementing efficiencies Peer engagement with local account leads to drive these best practices & efficiencies Training & Communication – Planning & Execution during any change programme, ensuring training is sustainable Drive successful internal relationships Internally network to identify best practice from other regional activity Where change is required, create & execute to a formal project plan & include change management & communications Work with local implementation & sales teams to ensure they are fully up to speed on changes to processes & best practice Compliance: ensure implementation compliance in preferred way of working and in line with all contractual agreements Communication, Training & Stakeholder Engagement: Ensure consistent communication across any change programmes within day to day activities Ensure training has been created & fit for purpose with a plan in place of having it sustainable for future change Consistent & proactive engagement with all stakeholders, including (but are not limited to): Managing Director Account Leader OpCo Partners Clients Shared Service Centres Onboarding & Induction, Policy & Execution: Develop and execute a regional onboarding/induction strategy Coordinate & ensure the onboarding/induction activities take place Create & maintain a relevant onboarding/induction plan & RACI for the policy/process Engage all relevant parties to ensure they are setup to commit to the activities required for onboarding Train all relevant process owners on their responsibilities Ensure compliance on: CEI Screening requirements Inductions Transformation Projects: When required, support & lead on transformational projects using Lean Sigma training that directly impact your business area, for example: Offshoring activities Marketing Target Operating Models Technology Implementations People Management: Quarterly Gr8 Conversations to understand career aspirations of each team member and support team member through on the job training and access to Learning & Development modules to support ongoing career development Creation of Individual Development Plan in collaboration with team members following Gr8 Conversations Coaching of team members to advisory intake capability through demonstration and on the job coaching Leadership of 9 Box and high potential identification together with supporting L&D initiatives to accelerate high potential growth Weekly 1:1 with direct/indirect reports for operational review Weekly team meetings reviewing team performance, updating on client news/initiatives, reviewing of CI plans and talent community success, sourcing techniques, RSR learning and development initiatives and RSR global and APAC news Consistent improvement in Peakon engagement scores, which are measured monthly or quarterly Change management: Driving effective change management specific to effective adoption inclusive of: ways of working as an output of Lean Sigma initiatives new technologies new initiatives to support the transition to talent advisory Competencies: All employees are required to exemplify the full suite of Randstad competencies and behaviours however the key leadership competencies for this role include: Intellectual strength Leveraging strong intellectual power to identify patterns and draw insights from information in order to conceptualize strategic direction, solve problems and identify opportunities. Agility Leveraging proactively to address change on all dimensions. Anticipate change and view situations from different perspectives whilst keeping pace in decision making to realize opportunities and mitigate risks. Excellent execution Driving excellent execution by setting robust processes to execute strategies and follow through with strong monitoring and operational navigation to ensure results. Being firm and courageous in leading execution. Lead Enabling teams to deliver high performance by providing direction and clarity of purpose, a focus on accountability and the orchestration of efforts. Set high standards and provide the support people need. Connect Identify potential for synergies across the business and build commitment to achieve shared goals. Thrive on working with people that represent a mix of backgrounds, insights and perspectives. Partner Building strategic partnerships with clients & stakeholders. Actively shape the external environment for the success of Randstad, leveraging personal credibility and thought leadership in getting people onside. Courage to challenge Shows courage and confidence to speak up skilfully, challenging others even when they are confronted with resistance or unfamiliar circumstances. Business acumen Builds and delivers professionalism through combining commercial and HR expertise to bring value to the organisation, stakeholders and peers. Decisive judgment Demonstrates the ability to analyse and understand data and information quickly. Uses information, insights and knowledge in a structured way to identify options, make recommendations and make robust, defendable decisions. Curious Be future-focused, eager to understand and open-minded; seeks out evolving and innovative ways to add value to Randstad. About Randstad Enterprise group: Randstad Enterprise Group is our leading department in global account management and global sales for large Enterprise clients REG mission We help our global enterprise clients organize work to create a distinctive and lasting talent advantage. REG purpose Bringing the power of One Randstad together will make it easy for enterprise clients to do business with Randstad and make it easy for a Randstad opco to partner with enterprise clients. REG objective We solve enterprise client challenges to create long lasting value, extending our relationships and driving market share for Randstad's concepts. Working for a multi-country organisation means working with clients and colleagues with diverse backgrounds. This results in a digital way of working and requires a proactive growth mind-set to deliver the advisory mind set our clients expect.