payroll manager - quality assurance in Kuala Lumpur

sharmini vadivallu, randstad
job type
RM 102,000 per year

job details

kuala lumpur, wilayah persekutuan
human resources
job type
working hours
RM 102,000 per year
reference number
sharmini vadivallu, randstad
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job description

about the company

Our client is a global payroll and HR solutions company. Strategically based across APAC, they support the payroll outsourcing of leading multinational companies and financial institutions.

about the job

  • The role of the Quality Assurance Manager is to ensure that the quality control measures implemented and managed within the payroll teams are analysed, reviewed and recommendations are provided to prevent mistakes occurring in the payroll that is delivered.
  • Develop and implement the Quality Assurance Program.
  • Identify quality weaknesses in the full end-to-end payroll process performed by the company
  • Align QA results to Payroll Executive’s KPIs and performance rating
  • Research and investigate appropriate quality control measures that can be utilised by the company
  • Coordinate closely with Team Leaders, Service Centre Manager and Service Excellence Team to discuss areas of weakness or risk and make necessary recommendations to payroll processes to improve efficiencies and improve overall client SLAs

about the manager/team

This role will be working closely with the Head of Center and also with other payroll managers for various teams.

skills & experience required

  • A Bachelor Degree in any field
  • Minimum 8 years’ of working experience with a minimum of 3 years in a payroll quality assurance role.
  • Excellent communication skills is required for this role as you'll be managing various stakeholders

culture & benefits

Our client has very clear career paths set for employees at various levels. At the moment they're on a work from home model.

how to apply

Kindly send in your application to Shortlisted candidates will be contacted.


no additional skills required


no additional qualifications required

educational requirements

Bachelor Degree