product support technician (japanese speaking) in Kuala Lumpur

sarah chin, randstad
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job details

kuala lumpur, wilayah persekutuan
information technology
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working hours
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sarah chin, randstad
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job description

about the company
A multinational corporation and global provider of conferencing and collaboration solutions. The products include audio conferences, online conferences, webcasting, video conferencing and solutions for virtual meeting

about the job
The position entails by responsibility for delivering effective customer service to all internal and external clients by exhibiting outstanding customer service skills; using technical expertise and client products and procedures familiarity.

about the manager/team
This role is for you if you enjoy to work as part of a group and also be able to work autonomously. As your role includes operating as part of a team, you are expected to work as a team member, show appropriate behaviors and respect to all our employees and work with a spirit of co-operation.

key Responsibilities
• Answering or returning internal and external queries with an efficient, knowledgeable, and timely manner
• Providing real-time conference assistance
• Ensure that daily systems operations in the department are running smoothly and efficiently by assisting with software and hardware testing;
• Ensure that clients (internal and external) are continually provided adequate and professional communications by answering calls from sales representatives – providing useful information and troubleshooting problems

Skills and experience required
Fluency in Japanese is essential
• Minimum of 1 to 2 years of Customer Service experience
• Accurate typing of approx 30 wpm
• Excellent interpersonal and communication skills (both written and verbal)
• Ability to work alternate shifts is a job requirement

*the role is open for native and non-native Japanese Speaker


no additional skills required


no additional qualifications required

educational requirements

Vocational/Professional Qualification