about the company
We are looking for a Professional Service Delivery Manager who has experience in leading, managing and mentoring a team of service delivery and project managers.
- Reporting to: Managing Director
- Company Size: 30 and above
- Regions covered: Regional
- Be part of an exciting team of technology partners such as Salesforce, ServiceNow and Genesys.
about the job
- Leading, growing and mentoring an enthusiastic service delivery team of high energy professionals.
- Oversees projects and work together with PMO to develops and maintains project management methodologies, standard and tools.
- Establish working relationships with other managers to ensure that communication channels are operating to support business needs.
- Manage and resolve escalations and issues raised.
- Identifying and developing leaders for future.
- Developing strategies to optimum resource utilization and improve delivery efficiencies.
- Developing a progressive recruitment and identifying training needs to ensure high-quality substance and capabilities in the entire service delivery team.
- Drive team to achieve key performance indicator (KPI)
- Report to Group Professional Service Delivery Head.
- University degree in Computer Science, IT or equivalent with 5 years working experience at managerial level with a team of 20 staff or above and 3 years’ project management experiences.
- Understanding of software development and deployment methodology with certification in the Project Management e.g. PMP,Prince2, Agile Scrum or IT Service Management e.g. ITIL
- Ability to communicate effectively with all level of personnel through written and oral communication.
- Strong interpersonal skills and extremely resourceful.
- Strong presentation and influencing skills required.
- Willing to travel.
- Applicants should be Malaysian citizens or hold relevant residence status.
To apply online, please click on the appropriate link. Alternatively, please send your resume to email@example.com (with subject title: Professional Service Delivery Manager or call Jonathan at 0138168988 if you are interested with the job)
Jonathan Sia| Senior Manager- Digital and Emerging Technology...