regional technical implementation manager (pmp certified) in Kuala Lumpur

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job details

posted
location
kuala lumpur, wilayah persekutuan
specialism
information technology
job type
permanent
working hours
Full-Time
salary
rm 180,000 - rm 240,000 per year
experience
7 years
reference number
91M0124768_1534835549
contact
leong kok yuen, randstad
phone
60320366638
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job description

About our client

Our client is a global financial institution with offices worldwide. Our client is looking for a Regional Technical Implementation Manager to manage/implement the bank's cash and/or trade applications into their client's internal system. The role is a sole-contributor based in Kuala Lumpur. You be reporting to the Implementaion Director in Singapore.

Pre-Implementation:

  • Support RFP preparation: i.e. custom project plans, self-bios, addressing of nonstandard implementation related queries
  • Join Sales and Account Management teams for key sales presentations on large pitches and provide input on areas related to implementation processes, requirements, and timelines

Implementation:

  • Manage multiple regional cash and/or trade implementations ranging in complexity from moderate to complex, numbering from approximately 50+ depending on scope and complexity Implement deals with highest level of quality and professionalism
  • Ensure total client satisfaction: Implement client objectives within standard guidelines and timeframes using standard project management templates and tools
  • Develop statement of work and project plan for the implementation, and obtain client sign-off on the same. Work closely with the client to keep both current throughout the implementation if any changes to scope or timelines
  • Schedule regular project meetings with the client’s project manager and provide meeting agenda prior to each meeting, and send meeting minutes after each meeting
  • Act as the primary interface to the client for the globe throughout the implementation lifecycle
  • As the Regional Technical Implementation Manager, coordinate with the regional implementation managers from NA, EMEA, and LATAM regions to ensure a coordinated implementation approach and experience for the client globally
  • Engage Technical Integration Manager (TIM) for the client’s Asia file feed requests, and work closely with the TIM to manage timelines, testing, and client expectations around the file feed deliverables
  • Engage country implementation managers to provide in-country implementation support
  • Provide clear guidance to the country implementation manager regarding project scope, client requirements, and project timelines for their respective countries
  • Provide regular implementation status updates to both internal and client project stakeholders, highlighting key areas of progress and any issues or risks
  • Track all project issues and risks, and engage key partners across the bank's global franchise (i.e. Product, Operations, Service, Technology, Account Management, Relationship Management, etc.) to bring issues to resolution
  • Educate/train clients on operational and service procedures as well as product functionality and/or coordinate with country implementation resources to provide onsite client training

Post Implementation:

  • Provide post implementation monitoring support for all deals once the implementation has been completed, ensuring all implemented solutions are running smoothly for 30 days after live. For any post-live issues that arise, continue to support the client until all issues have been resolved.
  • Provide a hand-over to Service and Operations partners using the agreed processes and templates
  • Comply with all audit, regulatory and compliance directives securely and appropriately manage all client related and the bank's proprietary information
  • Take on projects and responsibilities beyond BAU implementations, including process improvement initiatives, region-wide Implementation Subject Matter Expert for specific products or systems
  • Continuously seek to identify opportunities for efficiency and control improvements in the implementation process, and implement improvements where possible
  • Keep abreast of new product features/functionality

Requirements

  • Bachelors degree or equivalent with minimum 7 years of client management and/or project management experience on a regional and global scale.
  • In-depth knowledge and experience with various project management applications
  • Must possess a valid Project Management Professional (PMP) certificate

Interested, please send your resume to kokyuen.l@randstad.com.my



skills

Project Management

qualification

Project Management Professional (PMP)

educational requirements

Bachelor Degree