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job details

summary

    job details

    about the company
    You will be working with one of the largest institution in the Financial & Insurance industry who is progressively ramping-up to complete their IT Shared Service Centre project located in Cyberjaya.


    about the job

    • Provide day-to-day BAU FAM functional support to LBU that uses SAP.

    • Ensure solutions are consistent with standard template and ensure solution architecture team is aligned.

    • Resolve assigned support tickets for AIA Regional Users of Financial Systems on assigned Scope of Solution + Processes.

    • Assist Team Manager in ensuring PIR resolution time meeting SLA target and PCR resolution time meeting internal SLA target.

    • Ensure solutions are consistent with standard template and ensure solution architecture team is aligned as part of BAU solutions gatekeeping process.

    • Follow and actively promote SAP best practice usage in all FAM existing solutions.

    • Support end users in system usage and assist in raising overall SAP proficiency in the end user base and act as an SAP ambassador

    • Provide both succession and functional training to FAM support team – both specialist and lead specialist level.

    • Participate in project activities with SAP focus.

    • PIR and PCR delivery as per SAPCoE Governance on incident management and change management policies respectively.

    • Post deployment check on all PCRs deployed in production system to ensure minimal or zero impact to business users



    about the manager/team
    You will work with different stakeholders, liasing with Business Users, other Functional & Technical Consultants as well as Business Process Owner.



    about the requirements
    • Minimal 6 years of relevant experience in solution/system support with SAP focus
    • Strong functional knowledge in SAP accounting systems – FAM
    • Add on fair/beginner functional knowledge on FICO is added advantage
    • Fair/beginner Accounting Background/Knowledge to manage communication with finance user base.


    about the salary & benefits

    • ONLY FOR MALAYSIANS
    • up to RM 20,000
    • Great benefits :
    1. EPF 16%
    2. Medical Coverage covers employees, spouse and children
    3. Performance Bonus up to 3 months
    4. Fixed Allowance - more than RM 1,000/month

    about the company
    You will be working with one of the largest institution in the Financial & Insurance industry who is progressively ramping-up to complete their IT Shared Service Centre project located in Cyberjaya.


    about the job

    • Provide day-to-day BAU FAM functional support to LBU that uses SAP.

    • Ensure solutions are consistent with standard template and ensure solution architecture team is aligned.

    • Resolve assigned support tickets for AIA Regional Users of Financial Systems on assigned Scope of Solution + Processes.

    • Assist Team Manager in ensuring PIR resolution time meeting SLA target and PCR resolution time meeting internal SLA target.

    • Ensure solutions are consistent with standard template and ensure solution architecture team is aligned as part of BAU solutions gatekeeping process.

    • Follow and actively promote SAP best practice usage in all FAM existing solutions.

    • Support end users in system usage and assist in raising overall SAP proficiency in the end user base and act as an SAP ambassador

    • Provide both succession and functional training to FAM support team – both specialist and lead specialist level.

    • Participate in project activities with SAP focus.

    • PIR and PCR delivery as per SAPCoE Governance on incident management and change management policies respectively.

    • Post deployment check on all PCRs deployed in production system to ensure minimal or zero impact to business users



    about the manager/team
    You will work with different stakeholders, liasing with Business Users, other Functional & Technical Consultants as well as Business Process Owner.



    about the requirements
    • Minimal 6 years of relevant experience in solution/system support with SAP focus
    • Strong functional knowledge in SAP accounting systems – FAM
    • Add on fair/beginner functional knowledge on FICO is added advantage
    • Fair/beginner Accounting Background/Knowledge to manage communication with finance user base.


    about the salary & benefits

    • ONLY FOR MALAYSIANS
    • up to RM 20,000
    • Great benefits :
    1. EPF 16%
    2. Medical Coverage covers employees, spouse and children
    3. Performance Bonus up to 3 months
    4. Fixed Allowance - more than RM 1,000/month