senior it manager (sri kembangan).

• The ability to develop, implement and maintain Chemistry IT processes for service request fulfillment and problem management, develop, analyze and report on metrics from the IT service management system
• Competence in creating, delivering and communicating service management training end user training for ITSM tools
• Ability to strengthen and enhance customer satisfaction through timely and efficient processing of requests
• Protect and improve team cohesion – build cross-functional skills necessary for the team to really own the products they build for our customers
• Operate within sustainable limits that support high quality, high value results
• Leverage necessary engineering practices to support business velocity and quality demand (continuous integration, test driven development, pairing)
• Provide a stable, consistent view of team activities and resources –key metrics for continuous improvement
• Develop, justify and execute against budgets aligned with product strategy
• Remote) People management
• Motivate and develop associates and formulate annual goals for team members

qualifications

• Working knowledge of primary manufacturing
• Ability to oversee a sizeable and varied team of technology professionals in an integrator role, covering end-to-end delivery of complex projects, system enhancements / applications and/or application or service management
• Experience with vendor management and commercial off the shelf products
• Experience in working in IT for Projects, Supply Chain, and Fabrication/Construction functions
• Experience in working in Global / Cross-functional matrix environment

how to apply

Interested candidate can click on the appropriate link for CV submission. Alternatively, you could email dylan.long@randstad.com.my for a confidential discussion.