senior production engineer - senior consultant (cloud services) in Kuala Lumpur

yvone tong, randstad
job type
RM 96,000 - RM 120,000 per year
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job details

kuala lumpur, wilayah persekutuan
information technology
job type
working hours
RM 96,000 - RM 120,000 per year
5 years
reference number
yvone tong, randstad
apply now

job description

As a Senior Consultant Your responsibilities will include but are not limited to:

  • This team will deploy and maintain our customer’s Insurance Suite solutions in a hosted Cloud environment.
  • Senior Consultants are expected to provide technical leadership and mentorship to more junior members of the Sustaining Engineering team.
  • Also provide detailed Cloud-hosted production system support expertise, general architecture best practices awareness and guidance, and should be willing to expand their team leadership capability.
  • Expert troubleshooting, system restoration, problem remediation and root cause analysis for production issues escalated from the L2 Rapid Response team ensuring that continues to meet our demanding SLA’s for all of our globally distributed Cloud customers.
  • Play a lead role in the continued improvement of the Sustaining Engineering team’s operational processes.
  • Provide general technical leadership to the other developer team members, including tasks such as work/task planning and sharing of technical experience and know-how with less senior team members.
  • Partner with Guidewire delivery teams to understand each customer’s business objectives and integration requirements and rationalize those against established best practices you learn through your experience and that of your peers to ensure successful Guidewire Cloud-hosted production customer solutions.
  • Develop internal tooling using GOSU, JAVA, and XML (and other technologies) for use within the Cloud Operations Sustaining Engineering team.
  • Contribute to technical assessments of incoming Guidewire Cloud-hosted solutions, ensuring that pre-production customer solutions meet our security and performance criteria and adhere to our coding standards
  • Contribute to a team environment that will have both local and remote leadership
  • Aspects of the position involve commitment to customer SLA’s. While the Sustaining Engineering team members will work during normal business hours, occasional high priority work outside of established business hours may be necessary (i.e. to help with high severity customer issues)


  • Bachelor’s Degree in Computer Science or equivalent from higher education institution
  • 3 to 5 years of work experience working in a technical development environment or capacity, with an introductory level of leadership experience in terms of design ownership or technical guidance or mentorship
  • Advanced exposure to broad technical skills such as Object Oriented programming (JAVA , C#, or similar), relational databases (data modelling/SQL), web UI (design and development), XML, application architecture
  • Ability to prioritize work effort based on a dynamic work environment
  • Strong communication and interpersonal skills
  • Demonstrated problem-solving skills
  • Ability to work independently and within a team

Desired Skills/Experience:

  • Software development lifecycle exposure (AGILE) preferred
  • Experience with a commercial customer incident tracking or CRM system
  • Experience using a software defect tracking system such as JIRA
  • Ability to prioritize work effort based on a dynamic work environment
  • Experience working with leading cloud platform Infrastructure as a Service (IaaS) providers such as AWS or Microsoft Azure
  • Basic understanding of data-warehousing (DW) and BI Design best practices and techniques
  • Basic understanding of relational database theory and related project experience (i.e. data modelling, normalization, OLAP theory, etc.)
  • Experience in or knowledge of front end web technologies (JavaScript and AngularJS) or similar
  • Detail-oriented

Company culture & benefits you can enjoy:

  • This is a new set up team in Malaysia, fresh team atmosphere, good working environment.
  • Guarantee performance bonus and another one attractive retention program bonus that company’s giving to employees.
  • Training provided, company will send the team to Ireland for training
  • Good performers entitle the chance to work in other countries (different branches)

If you want to apply:-

The above is just a guideline regarding the position. It is preferred to apply online, please click on the appropriate link. Alternatively, please contact Yvone Tong on 603 2036 7576 or 6014 6412099 for a confidential discussion or send your CV in to


no additional skills required


Degree in computer science/IT related fields

educational requirements

Bachelor Degree