about the company
We are looking for a Service Delivery Consultant/Manager who has experience in managing a team of developers and project managers in delivering and implementing enterprise solutions for application such as Genesys, ServiceNow, Salesforce or any other similar kind of applications.
- Reporting to: Business Services Manager
- Company Size: 30
- Regions covered: Malaysia
about the job
- Manages the day-to-day operational and tactical aspects of a single end-to-end full implementation project together with the technical team.
- Act as a mentor and team lead for the developers, project manager so that to ensure projects are delivered on time.
- Continuously enhance and improve the agile working processes while maintaining the pre-defined statement of work established with client for the project.
- Create and executes project work plans and revises as appropriate to meet changing needs and requirements.
- Implement engagement review and quality assurance procedures in accordance with methodology to ensure profitable and successful execution of implementations as measured by company goals and customer satisfaction.
- Adherence to Project Management disciplines such as on-time, on budget & quality delivery. Encourage teamwork, improve staff retention and foster customer relationships and satisfactions
- Manages the team, fostering team work and contributes to their professional development
- Coordinating with project sponsors and business stakeholders in the prioritization and detail of deliveries while at the same time collaborating with other project stakeholders for consistent and focus implementation.
- Candidates with lower experience may apply but need to provide compelling justifications
- A university degree or equivalent in Computer Science, Information Management, and/or financial subjects with at least 4 years of agile project management experience in customer facing solutions as well as leading a small team.
- Software application implementation experience is a merit (ServiceNow, SalesForce, Genesys is a plus point).
- Demonstrated ability to anticipate and manage change in a highly dynamic environment
- Competency in Project Management, Analytical Problem Solving, Customer Relationships with experience in the Banking Industry
- Excellent interpersonal and communication skills (English)
To apply online, please click on the appropriate link. Alternatively, please send your resume to email@example.com (with subject title: Service Delivery Consultant/Manager call Jonathan at 0138168988 if you are interested with the job)
Jonathan Sia| Senior Manager- Digital and Emerging Technology...