service now engineer l3 in Selangor

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job details

information technology
job type
working hours
5 years
reference number
cristina salas, randstad
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job description

About the Company:

Randstad is currently partnering with one of the largest institution in the Insurance domain and progressively ramping-up for the following roles to complete their IT Shared Service Centre located in Kuala Lumpur

About the role:

  • The Service Now Engineer is responsible for continuous improvement of our regional ITSM solution in collaboration with global Service Now team.

  • He/She is also responsible for third level support on Service Now and vendor/global team incidents escalations.


  • Involved in design and implementation of workplace projects.
  • Drive ITSM related projects.
  • Expert knowledge of Service Now administration.
  • Knowledge of Service Now implementation.
  • 3rd line support (troubleshooting, incident and change management)
  • Analysis/understanding of recurring business requests, standardization and implementation as standard/automated request in our catalogue.
  • Development of workflows, catalogue items within Service Now.
  • Industrialization of the Operational Processes.
  • Develop and maintain Operational and Technical documentation
  • Drive knowledge transfer to helpdesk and onsite support teams.
  • Insure security and audit guidelines are correctly implemented


  • Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience.
  • 3 years’ experience in ITSM (Service Now implementation) preferably in multinational enterprise(s).

Culture & Benefits

Our Client offers exclusive salary package with company hospitality. You will also have access to company performance bonus and perks and discounts. As a large organisation there is plenty of career opportunities.

How to apply

Click apply to submit your application or contact Cristina Salas on +603 2036 7578 for a confidential discussion


"Service now" AND support AND troubleshoot AND configure


no additional qualifications required

educational requirements

Associate Degree/Diploma