about the role
Technical Software Support
responsibilites:
• Address and resolve customer issues related to our accounting software through phone, email, and chat support.
• Perform detailed analysis to identify the root cause of problems and provide clear, effective solutions.
...
• Communicate effectively with customers of varying technical expertise, ensuring they fully understand the troubleshooting steps.
• Lead informative and engaging training sessions on the software's features and functionalities.
• Continuously enhance your knowledge of our accounting software through regular product training.
• Record technical issues and solutions to contribute to our knowledge base for future reference.
• Work with the development team to report software bugs and suggest improvements.
• Ensure a high level of customer service, providing a positive experience in every interaction.
requirements:
At least 1 year of experience in a technical support role within the accounting software industry.
• Solid understanding of accounting principles and software functionalities.
• Strong communication and interpersonal skills, with the ability to clearly explain complex technical issues.
• Patience and a positive approach for troubleshooting and handling customer concerns.
• Proficient in using computers and various software applications.
• Ability to work independently and manage a large number of support tickets efficiently.
how to apply
Interested candidate can click on the appropriate link for CV submission.