technical support consultant in Kuala Lumpur

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job details

posted
location
kuala lumpur, wilayah persekutuan
specialism
information technology
job type
contract
working hours
Full-Time
experience
2 years
reference number
91M0127307_1541386171
contact
desiree faye mu fuiling, randstad
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job description

Technical Support Consultant

  • Work from home
  • Initial 12+ Month Duration (ongoing, renewable)
  • Global technology and services provider


about the company

Your next employer is a renowned global corporation and a market leader in the digital audio streaming and podcast industry, operating in over 40 countries. They provide innovative technology and help clients to streamline their businesses.


about the job

The position entails the technical support and communication with your clients and partners; implementing and support your next employer’s business applications and services provided to your clients worldwide.

Key Responsibilities

  • Provide fast and efficient troubleshooting
  • Provide complete technical support to clients and partners
  • Identify gaps and/or patterns that pops up frequently, and escalate the issues accordingly
  • Escalate issues and provide relevant and required information
  • Respond to or dispatch service calls and emails
  • Problem identification, classification and documentation

about the manager / team

This role is for you if you enjoy and excel in working within a global team, and working in a company where support is given to help employees to achieve their full potential in their career.

skills & experience required

  • Diploma or Bachelor’s degree in computer science
  • At least 2 years experience within a technical role
  • Good knowledge and technical experience in networking, digital audio/ advertising experience will be a plus
  • Excellent knowledge in Windows environment
  • Excellent communication skills
  • Excellent customer service
  • Problem solving skills
  • Takes accountability for resolution
  • Minimal supervision

If you are on the look out to work in a progressive and forward thinking environment, kindly send your latest CV to us by applying or give us call for a confidential discussion.

Desiree Mu | Randstad | 03 2036 7582



skills

no additional skills required

qualification

no additional qualifications required

educational requirements

Bachelor Degree